Joseph Saullo Email & Phone Number

First Class Connection is a telecom consulting and auditing group specializing in solutions that fit your company's technology and communication needs and requirements. Our mission is to connect our clients to the highest quality communications service providers for telecommunication, while securing the lowest possible rate structure at the highest benefit return. WHY CHOOSE US First Class Connection is capable of managing all of your telecommunications challenges. Depending on your requirements, a First Class Connection consultant along with representatives from your company will determine the service parameters and finalize a plan to accomplish desired results on an ongoing basis. Outsource all your telecommunications needs to First Class Connection; or, like many of our satisfied clients, feel free to use us as your trusted advisers whenever the need arises. Unlike working directly with a limited and at times inexperienced carrier sales team that is constantly re-assigned and terminated by the carrier, First Class Connection is always available to help you get the necessary answers and support from the carriers that we recommend for your telecom requirements.Solutions Include:Voice / Data ServiceVoIPMPLSPrivate Point-to-Point LineEthernetFiber OpticDSLWirelessLocal voice serviceLong distanceToll freePRISip TrunksVisit our website at www.firstclassconnection.net and learn how you can become part of our winning team.Joseph SaulloFirst Class Connection CorpSolution Advisor2372 SE Bristol Street, 2nd FloorNewport Beach, CA 92660(949) 299-0095 Office(949) 415-2591 Faxjsaullo@firstclassconnection.netwww.firstclassconnection.net

Us

• Retainer based Sales Process consulting• Conduct a SWOT Analysis for each client• Enhancing third party sales processes • Identify risks and probabilities of threats• Conduct one on one meetings with all Sales/Account Management/Client Services Staff• Cater Sales process to the specific field with specific client focused expectations• Train Team members on the specific sales steps of that field• Follow up with middle and upper management every 30 days for progress reports• Average growth of 35% from year over year within 90 days of the sales training• Fields assisted- Telecommunication, Insurance agencies, Law Offices, Transportation, Real Estate Brokerage, Consumer Financial Groups• Consumer credit resolution

Los Angeles, Ca, Us

• Track, monitor and analyze department’s performance, budget, and handling of calls.• Implementing and enhancing training criteria for staff.• Providing a clear line of sight for growth opportunities and achieving team member’s potential.• Prepare department’s weekly/monthly generated revenue tracker and churn prevention analysis.• In Person, Client Retention and Quality Assurance Satisfaction • Proactive approach to client satisfaction of field visits and outbound proactive calling• Assisting members in day to day operations and being part of the in person meeting with clients• Addressing client requirements and setting the right expectations• Successfully ramped team to 18 members• Minimum percentage of revenue quota attained- 101%• Target of Realization attainment- 2012 and current• #2 Manager by percentage of realization- 2012 and current• #1 Team Per Account Manager average Contracted• #2 Team Per Account Manager average of realization• #1 Team Per Account Manager average realization versus churn• #1 Manager of true realization versus true churn and issued credits- Positive outcome for 2012 and continuing in 2013• #1 Manager in least amount of revenue and number of clients subject to possible for churn • #1 Manager in least amount of monthly revenue churn• Leadership provided to all my team members and colleagues- open door policy• Client retention and satisfaction specialist.• Special Projects- Planning Multiple Project Scopes and achieving optimal results for the life of the projects.• Work with Outsourcing Process and implementation.• Enhancing existing process and procedures.• Addressing strategic and tactical objectives.

• Identified and achieved Tactical and Strategic department goals.• Track, monitor and analyze department’s performance, budget, and handling of calls.• Enhanced Sales department’s output by implementing the inside/outside approach- Client Services Team members as lead generators through referrals and proactive base calling.• Lead Generation of upsell opportunities and possible prospects for Sales.• Working with assigned team leads on enhancing existing clients’ relationships.• Working with assigned team leads on how to generate outside and internal opportunities.• Enhancing team’s abilities by performing a quarterly SWOT analysis on the team as whole and individual contributors.• Successfully worked with my counterparts at Covad during Acquisition and possible integration.• Providing a clear line of sight for growth opportunities and achieving team member’s potential.• Prepare department’s weekly/monthly generated revenue tracker and churn prevention analysis.• Proactive approach to client satisfaction of field visits and outbound proactive calling.• Assisting members in day to day operations and being part of the “in person meeting” with clients.• Addressing client escalated requirements and coaching on setting the right expectations.• Identified weaknesses within billing process of new clients and successfully provided a solution that would prevent further issues. • Successfully implemented a proactive approach to the looming recession of 2008 to mitigate churn.• Successfully identified the At Risk clients by April 2008 and implemented a targeted campaign of retention.• Successfully built a relationship between outside Agents/Vendors and our internal Direct Sales staff.• Attained all departments sales quota 2005-July, 2008 and May,2009-2011. • With the exception of 2008, met or exceeded all other years’ churn targets.• Met all metrics of Client Satisfaction every year.• Division’s interdepartmental liaison.