Tasked with setting the global vision and strategy for our core digital transformation solutions, which include Brand Management, Content Strategy, UX Design, Web, Mobile, and App Development, Search Engine Optimization (SEO), Search Engine Marketing (SEM), Workflow Automation, and Cloud Solutions.Operational duties include:- Building, growing, and mentoring a world-class team that delivers scalable, reliable, and optimized solutions for our global clients. - Foster a culture of operational excellence, accountability, innovation and collaboration using S.M.A.R.T. Goals (Specific, Measurable, Accurate, Relevant and Time-bound.)- Drive cultural change to ensure lean and agile project teams consistently deliver high-quality products and solutions within budget.- Manage KPIs and metrics that ensure a high bar for operations, provide deep visibility into the health of the business, and incorporate them into cross-functional continuous improvement initiatives. - Establish baselines and track against firm's short-term and long-term growth initiatives.- Ensure our customers are successful on their digital transformation journeys by providing continuous support and guidance while working to build strong business relationships.

• Delivered the successful execution of company-wide strategic business plans and effectively coordinated the implementation of these efforts. • Increased the physical expansion of the business in Washington state, including new center locations and partnerships, while leading 110+ part-time and full-time staff.• Worked closely with the CEO/Founder to identify and investigate the value propositions of strategic business opportunities, location growth, operational procedure enhancements and training; defined the objectives and executed plans that delivered consistent profitability and operational efficiencies. • Achieved 50% yearly growth across all programs, which enabled our national expansion into 10 new regions.• Developed corporate scholarship programs, with partners such as Amazon Future Engineers to provide opportunities for underprivileged and minority students to participate in STEM enrichment programs.

• Actively lead the business development function in an effective, aggressive manner. At the same time, lead local operations, recruitment and training of over 70+ instructors.• Increased locations of our programs 50% in only 8 months, with a 40% profit margin. • Successfully lead a Summer program that enrolled over 1100 students, with a profit margin of 55%.• Optimized the overall management of the company's operations and business development efforts, such as:o Streamlined multiple business and operations initiatives in an early stage business environment. o Managed critical functions, including finance/accounting, human resources, facilities, and administration.o Improved operational logistics of scheduling instructors, resources, and ensured quality delivery of all mission critical programs.o Lead the regional team, as the driving force in the development of the work ethic and culture, while establishing the style and approach which characterizes the company’s dealings with the community.

o Developed and built landscape construction and pest control business from startup to generate over $6 million in gross sales with 18 full-time employees; established strong 450-account customer base of residential homeowners, homeowners associations and commercial businesseso Increased sales year-over-year by leveraging referenceable accounts to build credibility with the continual delivery of high-quality serviceo Established streamlined systems, technologies, and processes to maximize operational efficiency and productivity

Program Management Office - Verizono Enterprise Program Management Office lead consultant for Verizon Wholesale Financeo Provided metrics monitoring and reporting of key projects to VP of Wholesale Finance and Verizon Billing Steering Committee for strategic decision making

Program Management Office - Bright House Networkso Worked as a consultant in the Program Management Office for Bright House Networks to ensure the successful implementation of their new Voice Over IP (VoIP) Systemo Responsible for creating and managing the overall project schedule, developing detailed task plans, resource alignment, reporting on critical milestones, managing issues and risks, communicating project status to key stakeholders

Java Developer - Verizono Part of the Accenture development team at Verizon Data Center that successfully designed, developed and system tested the Labor Relations Database Application based on user and upper management requirements.

Analyst - AT&To Java Developer with the Accenture team creating the AT&T custom CRM application based on user requirements gathering. This custom CRM application merged several legacy CRM systems into one system.