Giuseppe Scigliano Email and Phone Number

• Implemented process improvements to maximize sales and profitability by 25%.• Manage employees’ schedules and train team members on assigned responsibilities. • Deliver exceptional customer service by leveraging extensive knowledge of products and services. • Identify and evaluate problems to reach a solution to improve customer experiences and employees’ relations.• Develop marketing initiatives and leverage networking referrals to promote business development. • Minimize operation costs and empower team by demonstrating leadership. Maximizing sales and surpassing sales targets to improve store traffic.• Improve loss prevention through strategic implementations of loss prevention resulting in lowering theft by 35%. Reduction of inventory waste and increased profits through thorough inventory control and forecasting.

• Listened to customers’ concerns and provided solutions and answers confidently to customers.• Knowledgeable on services and products to provide the best available products that fit the customers’ needs.• Educated and trained staffs about food safety and sanitation procedures and ensured coolers were at the right temperature. • Maintained relationship with vendors to ensure supplies at the best value. • Performed inventory control, managed product storage and rotation to reduce spoilages and damages. • Enforced all company policy and procedures and lowered employee turn over rate.• Reduced number of customer complaints by 50% through ensuring that staff followed customer service guidelines. Improved service rating from 3.5 to 4.7 within a year.

• Investigated and resolved customer inquiries and complains in an empathic and professional manner.• Engaged prospects and customers through various promotional events.• Assisted manager in forecasting reports for general monitoring of store category inventory and sales. • Resolved customer complaints and anticipate potential problems by reviewing and monitoring operation issues, business flows, and associate performance. • Performed inventory control to avoid overstock and low stock. • Maintained strategic vendor relationships and flow of products ensuring no shortages or lost potential sales by accounting for potential supply chain issues. • Improved customer satisfaction over 80% in all areas and exceeded annual sales by 20%

• Interviewed, coached, and supported associates to ensure meeting standards and values. • Hired, trained, developed, measured performance disciplined and schedule staff. • Led the tactical execution of strategic initiatives under the direction of division leadership. • Built relations with suppliers and customers. • Worked directly with customers to establish a positive relationship and stimulate sales. • Promoted product and quality of service to maximize growth and sales. • Created specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.