- Provided administrative support and managed the billing account of the client- Responsible for the entry of a clinician’s information such as time cards, credit/debit memos, etc.- Assisted with the internal audit process - Conducted new hire and refresher training sessions- Assisted with the creation of local share point for information and tools utilized on our day-to-day process

- Assisted clients in troubleshooting their home appliances and mobile phones via phone- Assisted clients with the scheduling of in-home or in-store repair appointments- Participated in the testing and deployment stage of our new tool

- Conducted E-mail set-up and troubleshoot, PC repairs and tune-ups, Software installation and troubleshoot - Managed a team composed of 5-8 remote desktop agents - Handled first level escalations logged by the remote desktop agents- Analyzed and created daily performance summary reports - Conducted brownbag, coaching and training sessions - Assisted with the creation of local share point for information and tools utilized on our day-to-day process