Scottsdale, Arizona• Maintained network infrastructure including 31 workstations, 14 servers, 3 hosts, 8 laptops and 7 I-pads• Built and managed the IVR and Telax to produce impeccable customer experience and satisfaction• Assisted in the acquisition of a multi-million-dollar contract• Spun up servers and Virtual Machines on hosts using VMWare• Managed, tested, and updated NewLeaf Rx• Deployed Leaflet in conjunction with our developers

• Manage 11 networks totaling 600 employees across 6 states• Platforms include: Windows, Mac, Android, IOS, Atera, Kaseya, Splashtop, eClinicalWorks, Impromed, MedInformatix, WelchAllen, AutoCad, Bluebeam, ServiceFusion, QuickBooks, etc.• Project manager to migrate customers to new platforms• Set up dozens of work-from-home employees in response to Covid-19• Build turn-key hardware and software systems from the ground up• Support and maintain medical industry clients’ compliance with HIPAA standards

• Maintained network infrastructure including 31 workstations, 14 servers, 3 hosts, 8 laptops and 7 I-pads• Built and managed the IVR and Telax to produce impeccable customer experience and satisfaction• Assisted in the acquisition of a multi-million-dollar contract• Spun up servers and Virtual Machines on hosts using VMWare• Managed, tested, and updated NewLeaf Rx• Deployed Leaflet in conjunction with our developers

• Assisted Customers to resolve issues with Cellular devices• 90% resolution rate, utilizing custom software• Maintain Customer records based on interactions and outcomes

• Build, migrate and perform general maintenance on computers• Travel from client to client resolving issues and maintaining their network• Remote into customer’s computers to install different software• Set up and implemented Network attached storage devices