Joseph Fleet Email & Phone Number

Devizes, Gb

Devizes, England, United Kingdom

• Provided technical support in a corporate setting, addressing the needs of remote and on-site end users with an 80% first contact resolution rate. Communicated effectively via multiple channels such as phone, Microsoft Teams, and emails to ensure seamless assistance.• Supported a hybrid Microsoft environment with both on-site and Cloud resources. Such as Domain Controllers, Windows File Shares, Entra ID, Azure Virtual Desktop and Office 365.• Developed a Python script that automated a time-consuming process, resulting in significant savings of over 120 hours for multiple end users within three months.• Leveraged SQL, Power Query, and Excel to create and automate business reports, streamlining business reporting processes and enhancing operational efficiency.• Revamped outdated spreadsheet reports by integrating Power Query, cutting manual processing time by 30% and boosting reporting accuracy.• Designed and deployed dynamic Power BI dashboards, utilising SQL for data transformation and analysis, resulting in faster reporting and improved decision-making.• Collaborated with cross-functional teams to identify data visibility gaps, implementing automated solutions that enabled stakeholders to make informed, data-driven decisions.

· Provided friendly and professional service to customers. Handled customer complaints and queries, escalating to a Store Manager when necessary.· Curated high-traffic shop displays to maximise product sales, ensured shelves were well stocked and products rotated.· Engaged in customer transactions using many POS systems, handling money and receipts.· Key-holder duties including supervision of over 200 nightly lock-ups annually. Setting of alarm systems, and securing of high-value goods.

Computer Software Engineering, Certificate Of Higher Education

Information Technology

5 A*-C Gcse Grades