Joseph Smith Email and Phone Number
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Throughout my career, I have been acknowledged as a goal-focused expert consistently committed to exceeding company objectives and driving cross-channel productivity. I leverage an extensive background in technical development and project management integral to operations optimization and staff improvement. I am well versed in technology and customer service efforts to enhance aggregate business operations and drive internal efficiency. In each of my previous positions, I have been recognized for assessing existing processes and implementing innovative strategies to target areas of deficiency and improve defied operation specs. I consistently expand operating capacity and streamline new procedures to promote a culture of accountability and responsibility.
Jpmorgan Chase & Co.
View- Website:
- jpmorganchase.com
- Employees:
- 286575
-
Vp Agility LeadJpmorgan Chase & Co. Jan 2022 - Present
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Scrum MasterJpmorgan Chase & Co. Jan 2019 - Dec 2021Wilmington, Delaware
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Scrum MasterBarclays Mar 2018 - Dec 2018Wilmington, Delaware -
Scrum Master/Agile LeadFiserv Lending Solutions Jan 2017 - Feb 2018King Of Prussia, PennsylvaniaEvaluate and develop a full Agile process across the the development teams for Lending. Act as a Scrum Master for 5 development teams. -
Principal Scrum MasterCapital One Oct 2012 - Jan 2017Wilmington, DelawareAs a senior project manager and scrum master, I work to maintain strong collaboration with IT development teams across the country to ensure commitment to accuracy and attention to regulation. I ensure cross-channel communication with business managers and IT teams to prioritize backlogs and facilitate bi-weekly customer council meetings. I have personally developed and implemented deliverable system to facilitate more consistent time compliance and expedited workflow. I successfully and effectively coordinate annual objectives, resulting in a 95% service level for single user issue resolution regarding HP services manager tickets. I also achieved successful development, maturation, and implementation of Kanban and Kanban boards for multiple teams operating within Version One and Jira. -
Customer Service Technology ManagerIng Direct, Fsb, Capital One Financial Aug 2011 - Oct 2012Wilmington DelawareDuring my tenure, I directed and optimized a highly adept team of six professionals regarding User Acceptance Testing support to improve response time and expedite workflow. I personally trained team regarding Agile method to further enhance understanding of defined deployments. I also achieved rapid promotion to Customer Service Technology Coach following highly successful work. I also spearheaded March Avaya Telephony Release and Enterprise Continuity Relay Integration. I was also recognized for exponentially growing CST UAT application verification's across 29 distinct applications.
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Customer Service Technology Senior AnalystIngdirect Sep 2010 - Sep 2011Wilmington, DelawareAs a senior analyst, I maintained open communication with various departments to identity and implement most effective technical solutions. I contributed to redesign success criteria for UAT and provided specific system support recommendations. I successfully completed over 2600 distinct response manager pieces and authored high-concept UAT strategies for 15 separate applications encompassing internal and external customer applications. I was also selected to serve as project lead for Empower Phase 2 release. And I was influential to restructure of sale automated selling system and creation of three new roles targeted specifically toward fraud and customer security teams. -
Internal Risk And Control AnalystIng Direct, Fsb Jul 2008 - Aug 2010Wilmington, DeDuring my tenure, I was responsible for ensuring updated best practices documents and optimizing call audit processes. I maintained strong collaboration with IT and Customer Service Technology teams to facilitate CRM role updates. I also consistently evaluated and improved Café Incentive Program. And I personally performed and coordinated quarterly system access audits and validated account information for customer service performance.
Joseph Smith Skills
Joseph Smith Education Details
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Sociology
Frequently Asked Questions about Joseph Smith
What company does Joseph Smith work for?
Joseph Smith works for Jpmorgan Chase & Co.
What is Joseph Smith's role at the current company?
Joseph Smith's current role is VP Agility Lead at JPMorgan Chase & Co..
What is Joseph Smith's email address?
Joseph Smith's email address is jo****@****one.com
What is Joseph Smith's direct phone number?
Joseph Smith's direct phone number is +130222*****
What schools did Joseph Smith attend?
Joseph Smith attended University Of Delaware.
What skills is Joseph Smith known for?
Joseph Smith has skills like Project Management, Information Technology, Customer Service, Microsoft Office, Business Analysis, Process Improvement, Team Leadership, Integration, Outlook, Visio, Management, User Acceptance Testing.
Who are Joseph Smith's colleagues?
Joseph Smith's colleagues are Jorge A. Ramos Perez, Ekta Fors, Ishika Dubey, Gururaj Joshi, Suresh Raparthi, Thrilokesh R, Betsy Bryant.
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