Joseph Smith Email & Phone Number

Wilmington, Delaware

Wilmington, Delaware

King Of Prussia, Pennsylvania

Evaluate and develop a full Agile process across the the development teams for Lending. Act as a Scrum Master for 5 development teams.

Wilmington, Delaware

As a senior project manager and scrum master, I work to maintain strong collaboration with IT development teams across the country to ensure commitment to accuracy and attention to regulation. I ensure cross-channel communication with business managers and IT teams to prioritize backlogs and facilitate bi-weekly customer council meetings. I have personally.

Wilmington Delaware

During my tenure, I directed and optimized a highly adept team of six professionals regarding User Acceptance Testing support to improve response time and expedite workflow. I personally trained team regarding Agile method to further enhance understanding of defined deployments. I also achieved rapid promotion to Customer Service Technology Coach following.

Wilmington, Delaware

As a senior analyst, I maintained open communication with various departments to identity and implement most effective technical solutions. I contributed to redesign success criteria for UAT and provided specific system support recommendations. I successfully completed over 2600 distinct response manager pieces and authored high-concept UAT strategies for.

Wilmington, DE

During my tenure, I was responsible for ensuring updated best practices documents and optimizing call audit processes. I maintained strong collaboration with IT and Customer Service Technology teams to facilitate CRM role updates. I also consistently evaluated and improved Café Incentive Program. And I personally performed and coordinated quarterly system.