Joseph Smith Email & Phone Number

Wilmington, Delaware

Wilmington, Delaware

King Of Prussia, Pennsylvania

Evaluate and develop a full Agile process across the the development teams for Lending. Act as a Scrum Master for 5 development teams.

Wilmington, Delaware

As a senior project manager and scrum master, I work to maintain strong collaboration with IT development teams across the country to ensure commitment to accuracy and attention to regulation. I ensure cross-channel communication with business managers and IT teams to prioritize backlogs and facilitate bi-weekly customer council meetings. I have personally developed and implemented deliverable system to facilitate more consistent time compliance and expedited workflow. I successfully and effectively coordinate annual objectives, resulting in a 95% service level for single user issue resolution regarding HP services manager tickets. I also achieved successful development, maturation, and implementation of Kanban and Kanban boards for multiple teams operating within Version One and Jira.

Wilmington Delaware

During my tenure, I directed and optimized a highly adept team of six professionals regarding User Acceptance Testing support to improve response time and expedite workflow. I personally trained team regarding Agile method to further enhance understanding of defined deployments. I also achieved rapid promotion to Customer Service Technology Coach following highly successful work. I also spearheaded March Avaya Telephony Release and Enterprise Continuity Relay Integration. I was also recognized for exponentially growing CST UAT application verification's across 29 distinct applications.

Wilmington, Delaware

As a senior analyst, I maintained open communication with various departments to identity and implement most effective technical solutions. I contributed to redesign success criteria for UAT and provided specific system support recommendations. I successfully completed over 2600 distinct response manager pieces and authored high-concept UAT strategies for 15 separate applications encompassing internal and external customer applications. I was also selected to serve as project lead for Empower Phase 2 release. And I was influential to restructure of sale automated selling system and creation of three new roles targeted specifically toward fraud and customer security teams.

Wilmington, De

During my tenure, I was responsible for ensuring updated best practices documents and optimizing call audit processes. I maintained strong collaboration with IT and Customer Service Technology teams to facilitate CRM role updates. I also consistently evaluated and improved Café Incentive Program. And I personally performed and coordinated quarterly system access audits and validated account information for customer service performance.