As a child I was eager to tackle hardware issues in my community. From fixing malfunctioning T.V.s to cleaning computer software of viruses. As I grow as a professional, I continue blend my background in Computer Science from the University of North Carolina with a passion for technology to enhance every company I have been a part of. As a Direct Support Professiona lOur team has implemented Microsoft 365 and Open AI solutions, optimizing medical documentation in line with HIPAA regulations.My technical certifications, including Google's Technical Support Fundamentals, complement my hands-on experience in troubleshooting and employee education. My goal is to continue leveraging these competencies to drive innovation and efficiency in healthcare technology, ensuring patient safety through rapid decision-making and problem-solving skills.
Faith Foundation
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Direct Support ProfessionalFaith Foundation Mar 2023 - PresentSuffolk, Virginia, United States•Troubleshoot and repair hardware (Computers and Printers), allowing for critical Tele-appointments and faxes•Educate employees on Microsoft 365, Windows, online learning and Open AI to develop and maintain detailed medical documentation, in compliance of HIPAA regulations•Utilize critical thinking and rapid decision-making to address urgent medical situations, ensuring patient safety•Supervise 6 patients ages 23- 74 promoting positive interpersonal relationships in a Group Home environment
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Assistant ManagerHarris Teeter Mar 2021 - Sep 2022Charlotte, North Carolina, United States•Configured scanners to analyze inventory data, resulting in a reduction in stock discrepancies and waste•Delegated tasks to 15 staff to maintain food production and cleanliness, coaching staff to reduce errors•Coordinated with various departments in store to run events and construct special customer orders•Network with other stores for inventory management and audits, ensuring region-wide distribution•Resolved customer complaints and issues with substitutions and remaking orders, maintaining less than 2 formal complaints for an entire section -
Lead Customer Service RepresentativeOllie'S Bargain Outlet, Inc. Dec 2017 - Jan 2020Charlotte, North Carolina, United States•Fostered rapport with regular customers and resolved 20 customer complaints a day with rain checks, discounts, and substitutions•Operated POS system, and managed payments, and refunds, to ensure the accuracy of financial transactions•Promoted loyalty card benefits to customers to maximize savings, receiving the highest conversion rate at store location -
Assistant Store ManagerBlaze Pizza, Llc Dec 2015 - Aug 2017Charlotte, North Carolina, United States•Operated and troubleshot point-of-sale system, allowing 150 orders per shift to be processed accurately•Trained 60+ new staff on POS system, product standards, and OSHA regulations (promoted to manager after 6 months)•Handled food errors and numerous customer inquiries about food, enhancing customer satisfaction
Joseph Squires Education Details
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Computer Science
Frequently Asked Questions about Joseph Squires
What company does Joseph Squires work for?
Joseph Squires works for Faith Foundation
What is Joseph Squires's role at the current company?
Joseph Squires's current role is Google IT Support Professional Certificate | Team Leader | Problem-Solver | Healthcare Professional.
What schools did Joseph Squires attend?
Joseph Squires attended University Of North Carolina At Charlotte.
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