Joseph Squires Email & Phone Number

Suffolk, Virginia, United States

•Troubleshoot and repair hardware (Computers and Printers), allowing for critical Tele-appointments and faxes•Educate employees on Microsoft 365, Windows, online learning and Open AI to develop and maintain detailed medical documentation, in compliance of HIPAA regulations•Utilize critical thinking and rapid decision-making to address urgent medical situations, ensuring patient safety•Supervise 6 patients ages 23- 74 promoting positive interpersonal relationships in a Group Home environment

Charlotte, North Carolina, United States

•Configured scanners to analyze inventory data, resulting in a reduction in stock discrepancies and waste•Delegated tasks to 15 staff to maintain food production and cleanliness, coaching staff to reduce errors•Coordinated with various departments in store to run events and construct special customer orders•Network with other stores for inventory management and audits, ensuring region-wide distribution•Resolved customer complaints and issues with substitutions and remaking orders, maintaining less than 2 formal complaints for an entire section

Charlotte, North Carolina, United States

•Fostered rapport with regular customers and resolved 20 customer complaints a day with rain checks, discounts, and substitutions•Operated POS system, and managed payments, and refunds, to ensure the accuracy of financial transactions•Promoted loyalty card benefits to customers to maximize savings, receiving the highest conversion rate at store location

Charlotte, North Carolina, United States

•Operated and troubleshot point-of-sale system, allowing 150 orders per shift to be processed accurately•Trained 60+ new staff on POS system, product standards, and OSHA regulations (promoted to manager after 6 months)•Handled food errors and numerous customer inquiries about food, enhancing customer satisfaction