Joe Stack Email & Phone Number

Santa Clara, California, US

• Manage cross-team administrative UI project with multiple backend teams, sales, and marketing stakeholders, to deliver customer releases
• Established and own a monthly release cadence from the ground up, to ensure feature completeness, release testing, and documentation coverage
• In Q2 2023, worked with multiple agile scrum teams to deliver a major redesign of the UI with vastly improved UX and expanded functionality
• Work directly with AWS and IBM Cloud to develop an integrated cloud security solution
• Create data-driven reports with qualitative analysis of all software teams’ velocity and efficiency
• Four-fold increase in customers using the administrative UI as a result of released enhancements.

Santa Clara, California, US

• Learned AWS and Baffle architecture on the fly and set up demo and testing Baffle applications
• Wrote end-user documentation for new features, and internal documentation for the UI console
• Learned Scrum management on the fly as scrum master for the UI team
• As scrum master, used Jira to organize and manage UI console sprints, product planning, backlog grooming, and retrospectives
• Hired full-time as technical program manager after 6 months in the role.

St Andrews, GB

• Learned bartending on the fly with no trial shift nor prior food service experience
• Forged relationships with town locals and pub regulars, as an American college student

• Developed and led active-listening training program for new volunteers, to answer callers via email and IM
• Remotely managed the anonymous email service year-round, ensuring all contacts had a reply within 24 hours
• Worked over 20 night shifts with one other support member, responding to contacts in high-stress situations
• Assisted in interview and selection process from a pool of over 60 new candidates
• While on the committee, St Andrews Nightline won Nightline of the Year from the UK Nightline Association.

• Led a film crew to shoot a live TEDx event
• Produced seven 24-minute TEDx talks which were published to TEDx YouTube channel

London, GB

• Supported senior consultants and managers in drafting presentations
• Assisted the review of component team deliverables
• Prepared audit binders for archival
• Supported internal teams in organizing client/internal events

Master Of Arts - Ma, European History

International Baccalaureate