Joseph Sugayan Email & Phone Number

San Francisco, California, United States

• Consistently achieved monthly sales targets by employing strategic techniques, cross-selling, and upselling, while maintaining high customer engagement• Achieved recognition as one of the top salespeople out of over 140 employees, demonstrating exceptional performance and strong customer engagement skills• Assisted over 500 members daily, managing inquiries and providing solutions to support high-volume service operations and enhance satisfaction• Maintained a high Net Promoter Score (NPS) by delivering exceptional service, addressing customer needs promptly, and resolving issues effectively• Utilized advanced verification technology for accurate customer identity checks and enhanced security, while ensuring excellent service• Delivered tailored product demonstrations and presentations to potential buyers, effectively communicating the company's service offerings and driving informed purchasing decisions

Redwood City, California, United States

• Proactively assisted over 100 customers per shift by answering questions, providing product expertise, processing orders, and handling payments• Utilized product knowledge and persuasive techniques to successfully recommend additional items to customers, resulting in increased company revenue through upsells• Accurate recall of ingredient information for over 80 different menu items that are constantly changing• Successfully handled working multiple roles within every shift• Implemented comprehensive training for new hires, imparting critical knowledge and skills for seamless integration into the team and company• Assisted in the hiring of new team members, contributing to the growth and success of the company

Newark, California, United States

• Successfully took on the role of team leader for groups of 2-4 employees during working shifts• Assisted in the production of promotional materials for new products, supporting the marketing efforts of the company• Ensured accurate inventory counts for over 100 different items by counting stock and timely identifying and reconciling any discrepancies• Proactively assisted customers by answering questions, providing product expertise, processing orders, and handling payments• Consistently and independently took the responsibility of opening and closing the company’s shop• Successfully trained and mentored new hires, leading to efficient team integration and team member advancement within the company

Education record

Education record