Joseph Sugayan Email & Phone Number

San Francisco, California, United States

• Consistently achieved monthly sales targets by employing strategic techniques, cross-selling, and upselling, while maintaining high customer engagement
• Achieved recognition as one of the top salespeople out of over 140 employees, demonstrating exceptional performance and strong customer engagement skills
• Assisted over 500 members daily, managing inquiries and providing solutions to support high-volume service operations and enhance satisfaction
• Maintained a high Net Promoter Score (NPS) by delivering exceptional service, addressing customer needs promptly, and resolving issues effectively
• Utilized advanced verification technology for accurate customer identity checks and enhanced security, while ensuring excellent service
• Delivered tailored product demonstrations and presentations to potential buyers, effectively communicating the company's service offerings and driving informed purchasing decisions

Redwood City, California, United States

• Proactively assisted over 100 customers per shift by answering questions, providing product expertise, processing orders, and handling payments
• Utilized product knowledge and persuasive techniques to successfully recommend additional items to customers, resulting in increased company revenue through upsells
• Accurate recall of ingredient information for over 80 different menu items that are constantly changing
• Successfully handled working multiple roles within every shift
• Implemented comprehensive training for new hires, imparting critical knowledge and skills for seamless integration into the team and company
• Assisted in the hiring of new team members, contributing to the growth and success of the company

Newark, California, United States

• Successfully took on the role of team leader for groups of 2-4 employees during working shifts
• Assisted in the production of promotional materials for new products, supporting the marketing efforts of the company
• Ensured accurate inventory counts for over 100 different items by counting stock and timely identifying and reconciling any discrepancies
• Proactively assisted customers by answering questions, providing product expertise, processing orders, and handling payments
• Consistently and independently took the responsibility of opening and closing the company’s shop
• Successfully trained and mentored new hires, leading to efficient team integration and team member advancement within the company

Education record

Education record