Joseph Susca Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

• Provide help desk support by responding to user requests and questions regarding, researching and correcting systems issues, and follow up with end users to ensure satisfaction resolution of systems-related issues, including but not limited to - Realpage, Bluemoon, AnyoneHome, Google Suite, etc. • Prioritize Onesite Property Management Software, quick turnaround projects to meet ever-changing needs of the Company. • Collaborate on a regular basis with internal resource teams including but not limited to: Software, Marketing, Training, Operations, On-site and Corporate team members. • Effectively engage and communicate with internal teams and external customers/clients with a wide range of personalities. • Actively contribute to team effectiveness by identifying issues and providing feedback and recommendations for software system improvements, solutions, and course of action. • Ensure project parameters are documented, kept current and communicated regularly. • Troubleshoot issues across the whole software stack – Database, Front-End, Back-End and APIs.

San Antonio, Texas, United States

Assist in administrative procedures for Class A community using Google Workspace & Onesite management softwareTroubleshoot various hardware and software issues before escalating to appropriate techniciansKeep constant motivation and continuous knowledge of personal leasing goalsEnsure all required daily and weekly reporting is submitted to manager accurately and in a timely fashionOversee prospect lead management within Yardi CRM

San Antonio, Texas, United States

Presented apartments and property to prospective clients using the latest sales techniquesProcessed service requests from residents and ensured prompt responses to inquiries using Yardi Voyager & CRM

Dallas, Texas, United States

Led client tours and assisted them in the application processCreate and maintain organized applicant / resident filesCompleted all move in paperwork, continuing communication with the prospect throughout residency

Associate Of Science - As, Computer Science, 4.0

High School