Oversee staffing, employee relations, and HR processes/systems for senior living property with 310 apartments as part of publically-traded organization operating in 27 states. Drive all recruitment efforts, from pre-hire to onboarding, interfacing with accounting, programs, facilities management, nursing, and sales to ensure proper alignment of managerial/hourly line positions. Participate in Community Leadership Team’s review of daily objectives and opportunities to guide managers in optimizing departmental staff.  Coordinate performance evaluations, apply merit increases, manage Benefits Open Enrollment, Leave of Absences, and Workers Compensation claims, and compose Short-term Disability / FMLA correspondence. Review and verify new-hire documents (including I-9 forms) for immigration status and manage expiration dates for Permanent Resident and Employment Authorization Card holders. Execute employee investigations from intake interview to summary findings for corrective action and coach employees through disciplinary measures to ensure adherence to company policies.Key Contributions: Provided pivotal support to HR Director on employee relations, benefits, HRIS, and training while maintaining cohesive HR group and functioning as main contact to 170+ staff during union petition campaign. Sourced successor and reduced annual turnover stress by completing 10 vital replacement hires in Feb 2023. Recommended new part-/full-time hour strategy as effective tool for attracting right talent, which increased driver staff, enabled 7-day transportation coverage, and improved resident satisfaction. Organized and ran daily peer meetings in absence of ED to foster shared understanding of community needs and assist with open requisitions, social media initiatives, PIPs, and other essential HR functions.

 Five Star Senior Living acquired Classic Residence, a Vi Community on August 31, 2012 and became Five Star Premier Residences of Yonkers. Recruit for line hourly worker positions such as Housekeepers, Servers, Utility Workers, Personal Care Aides, LPNs, and Front Desk Concierges. Provide generalist support to an HR Director for all facets of Human Resources: Employee Relations, Benefits, HRIS, Training, and Compensation.

 Coordinated the sourcing of temporary help for hiring managers  Composed Short Term Disability, and FMLA letters for employees on leave Examined and compare four divisions’ employee handbooks to harmonize language and policies into one corporate company handbook Reviewed test preview payroll audit reports for conversion from the ADP PCPW software to the ADP Payforce platform.

Partnered with Senior HR Director and supervised HR Coordinator on all human resources functions for $2B privately-held world-leading manufacturer/distributor of control automation and integration technology. Key contributions: Instrumentally helped build up HR department and increased knowledge sharing among team while providing superior support to 1,300+ employees across four-building corporate campus, warehouse and plant.  Collaborated with recruiters on Job Fair setup, hiring, interviewing, background checks, benefits, and 401k for all-level staff; composed offer letters and assessed salary requirements to ensure proper budget management.  Oversaw onboarding practices, advised on open enrollment process/costs, tracking of medical leave, and disability forms, and trained staff on workplace harassment and company policies. Modernized and streamlined payroll operations by recommending ADP solution that allowed for online statement reviews and increasing employee usage of direct deposit system. Enhanced compliance through coaching of managers on creation and implementation of Performance Improvement Plans and proper dispensing of disciplinary action. Triaged employee relations issues and conducted voluntary/involuntary termination and exit interviews.  Served as liaison for HRIS report requests, data integrity audits, and metrics.

Drove efficient administration of all human resource functions while serving as project manager of numerous corporate initiatives for global information technology consulting firm with 3,700+ employees. Key Contributions: Managed temp staff on job requisitions, candidate scheduling, and documentation, facilitated interviews and offers across five time zones, including London, Australia, and California, and created new hire kits.  Selected for Meta Acquisition Team and successfully onboarded and assimilated new employees to company policies, benefits enrollment process, vacation tracking systems, and equipment assignments. Allowed for better staff planning by running queries on new hires, reductions in force, and termination headcount retention. Preserved clear lines of reporting for Business Center Teams by updating organizational chart and maintaining critical data on changes in personnel, compensation, and center budgets. Effectively troubleshot and counseled associates on conflict resolution, harassment, and other employee relations issues, reducing unnecessary escalations to legal and HR Director. Significantly improved audit results by implementing separation of private employee files and instituting sign in/out ‘accountability’ book.  Worked with outside immigration attorney on overseas employee sponsorships and VISA confirmations to enable proper, timely completion, and tracking of I-9 eligibility forms.  Perpetuated Annual Health Fair in CT and FL offices by securing healthcare professionals for visits, crafting internal marketing communication, organizing space, and boosting staff benefits enrollment.  Spearheaded community-oriented programs and received Acknowledgment Award for ideating and implementing internal fundraising initiative for employees victimized by hurricanes.

. Responsibilities encompassed all phases of customer service for this manufacturer and international distributor of chemical products. . Participated in Business Center Team Meetings . Analyzed and forecasted customer demands to assist in the sales strategy . Processed 30 orders per day while coordinating delivery schedules Researched and resolved customer issues, invoices and returns.  Cross sampled new products to current client base of customers during backorder and planned plant shut-downs.. Mentored and trained new Customer Service Representatives on previous accounts and how to understand and deal with difficult customers.