As the Director of Client Services, I am responsible for growing and maintaining our largest Card Linked Offer accounts. I set goals for the accounts along with our Executive Team, and ensure they are implemented in a timely manner by coordinating resources among our teams.

edo's Data Warehouse is a multi-terabyte cluster based on Apache's Hadoop and HBase technologies. As a Data Warehouse Engineer, I perform data modeling, update and maintain Data Warehouse data transformation and ingestion processes, and modify Data Warehouse layout and schemas based on business requirements. Technologies used include Pentaho's Data Integration Suite (for ELT/ETL); writing and executing advanced SQL, Bash or Pig scripts to retrieve and manage data within Hadoop; advanced use of Hive and HBase; MapReduce; Python; NodeJS; PostgresSQL, and MySQL.

As an Integration Consultant, I am responsible for capturing and scoping technical project requirements for potential and existing partners. This includes providing support for sales calls, answering portions of RFIs/RFPs, capturing the requirements of a solution, preparing a Statement of Work, and working closely with the Project Manager and technical teams throughout the integration process. I also provide testing and troubleshooting support for existing partners, create complex test offers and accounts, support advanced testing plans for new solutions, and serve as "Level 3" operational support in certain situations.

As an ARIS Consultant, I am responsible for providing PDSAP and BPM expertise to clients who utilize the ARIS platform to capture and improve their business processes. This includes initial deployment of the ARIS methodology and software platform, capture of business processes, customization of the methods and conventions used for process documentation, training end users on new methodologies, creating custom reports to take advantage of process documentation, ensuring successful synchronization with SAP Solution Manager, creation of test projects and scenarios within SAP for use in HP Quality Center, and customization of advanced tools like ARIS IT Inventory to enable Enterprise Architecture documentation via a web portal.

As a Sales Engineer I work with the sales team to drive all technical aspects of the sales process. This includes responding to RFPs, leading discovery calls, crafting solutions based on the client’s needs and our technology, and providing pricing as appropriate.

I'm responsible for providing whatever support is needed for my team to ensure the highest quality work is delivered for our clients. This includes interviewing, training, coaching, ensuring process is established and maintained, communicating and negotiating with stakeholders throughout the organization, and providing the best workplace environment for my team to succeed.

Responsible for assisting with career development and associate support.

- HTML and e-mail package expert for clients and account teams- Responsible for conversion, integration, QA, test, and content approval of B2C and B2B emails- Coordinate e-mail content and change requests with account team and clients. - Participate on cross-functional teams to develop new products, tools and procedures.

I served as an email package expert for clients, providing full-service support for clients who utilized Acxiom's email marketing platform.

Provided system administrator supportRefined and improved software upgrade process

Responsible for training new serversProvide exceptional service consistantly to all guests