Senior Escalations Dispatcher
Doral, Florida, United States
• Receive and dispatch emergency calls from members of roadside assistance insurance programs. Provide roadside assistance services and concierge services to members. • Receive calls from members of numerous insurance companies, and then dispatch calls to tow truck companies, locksmiths, and other service providers.• Followed up with members to ensure they were properly serviced, offered competitively-priced service options, and further assisted in rescue process.• Ensure vendor services are delivered in a timely manner.