-Interviewed, trained, and onboarded new personnel while providing guidance and assistance to junior engineers.-Serve as Hub and primary escalation point for Sales, Prep, and Helpdesk departments-Ticket Queue Triage, Prioritization, and Facilitation-Assessed and implemented policies, procedures and tools around security best practices, such as mobile device management, SSO, endpoint security, and 2 FA.-Develop training and educational documentation for internal and client use.-Conducted periodic assessments of IT Processes and documentation to enhance the operational efficiency of MSP

-Managed service customers by administering server environments, network backup systems, and Active Directory (AD) servers.-Configured and managed Firewall and threat management devices, VPN tunnels for remote site data access, and VPN connectivity with multi-factor authentication for individual access.-Used RMM administration and scripting tools to streamline and automate processes.-Designed, maintained, and tested devices and services for Disaster Recovery and Business Continuity Data Recovery (BCDR).-Administered all technical assets, including servers, laptops, tablets, and cloud-based apps, remotely and onsite.

-Supervised In-shop analysts-Prepped new project Hardware such as server and networking equipment for onsite deployment.-Deployed new server environments using Vmware ESXi.-Daily monitoring and triage of clients backup systems - verifications-Analyzed and fixed hardware or software problems with servers, firewalls, connectivity, and networks.-Administered monitoring for critical server equipment and network infrastructure via Solarwinds N~able-PC and network virus/malware mitigation

Provided on location and over the phone hardware and software support for residential and commercial clients.Troubleshooting of Windows 95, 98, ME, 2000, NT, XP, Microsoft Office including OutlookRepaired Acer, Sony, Toshiba, Dell, IBM, Compaq, HP, and other major brand laptops. Installed wired and wireless networks using Linksys, Netgear, D-link and 3COM equipment Surveyed and expanded wireless networks using signal repeaters and various wireless antennasResolved network connectivity issues, weak wireless signals and signal loss Constructed customized PC’s for clients Performed data Backup, data Recovery, data migration, PC tune-ups, and OS installsRemoved viruses and spyware applications from infected PC’sTrained clients to use Microsoft Office, Windows 95, 98, ME, 2000, NT, XP, and backup softwareMaintained parts inventoryManaged client and transaction information database

Supported 8 PC’s and network in small office settingPerformed periodic imaging and backup of financial informationAnswered phones, processed client records and requests, wire transfersOpened accounts for new and existing clients Maintained compliance standardsGenerated Excel scoring spreadsheets and looked for top stocksSet up calls with executives of top scoring companiesGenerated periodic Excel client performance spreadsheetsMaintained top holdings page and amount allocationsFaxing, filing, and miscellaneous duties and assignmentsWorked with AT Financial, Bear Stearns Bear Trade, Fidelity Investments FBSI, E-Signal, Compustat, Telescan, Worden Telechart software platforms

Provided sales help and technical expertise to clients on all computer related equipmentResponsible for exposing clients to new technologiesTrained new associates on SOP and proprietary DPS terminalResponsible for answering phones, handling cash, product displays, wire management, pricing, and inventory