Joseph Chung Email & Phone Number

Oakville, Ontario, Canada

Identifying and activating new users of SolidProfessorReview & prioritize list of accounts with no logins in previous 30 days.Engage with client’s organization, Follow up with requests or inquiries from clientsProactively escalate at-risk clientsCollaborate with cross-functional teams (including Sales and Subscriptions) to support the success of our clientsLogged all communications in CRM, maintain client files, and update information.Conduct onboarding sessions with clients, followed by a 2 week checkup

Markham, Ontario, Canada

Involved in high-level projects to expand business internationally and locally (warehouse, online marketplaces, wholesale, and retail expansion opportunities).Marketing Experience - Lead a team of designers to strengthen the brand through various marketing initiatives. (Website Design, Promotional events, Educational content, SMO, SEO, etc.)Liaise with vendors and clients and attend tradeshows to represent the company to seek additional growth opportunities through partnerships and sponsorships.Assisting in the development of in-house systems pertaining to CRM and ERP software. B2B Sales Experience - Executing strategic plans to strengthen business by tapping into other markets, meeting new clients to sell a service Identify new leads and keep up to date with emerging trends to develop new opportunities for business. Account Management - building rapport with new and existing clients/vendors to engage in new business opportunities

Markham, Ontario, Canada

Managed a team of 10-15 staff to handle all operations related to customer service ensuring SOPs are followed and SLAs are met.Provided additional training and coaching opportunities to employees as needed to strengthen positive feedback scores.Responsible for all escalations and directed specific issues to the appropriate personnel for guidance.Assisted in the design and development of in-house CRM and ERP systems.

Markham, Ontario, Canada

Ensured daily tasks such as messages, calls, etc. are completed within SLA Constructed a framework to track all technical support cases Continuously seeking to improve and ensure 100% customer satisfaction within all interactions.

Toronto, Ontario, Canada

Led the stock associate team with merchandise replenishment plans via LRT, back-stocking, and stock room audits.Strong customer experience skills due to the high volume of clients and traffic received at the Eaton Centre location.Full knowledge of utilizing the Point of Sale system as well as upselling additional merchandise according to client's needs while offering versatility tips.Transitioned into sales floor and acquired Level 2 cashier (ability to authorize overrides in the POS), experienced with handling money transactions as well as selling merchandise.Recently transitioned into a newer role to assist the visual team with landing merchandise presentation.One of the few selected to assist the store during an inventory at the end of the fiscal year and given the responsibility to lead a small team.