Joseph Veasley Email & Phone Number

Arlington, Texas

· Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements. · Provide applications second-tier support for systems issue resolution. · Implement business software and provide systems administration set-up and configuration. · Coordinate with program development teams on software interfaces used by supported business applications. · Work closely with internal business units to facilitate project completion. · Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions. · Perform project planning, coordination and management on multiple projects. · Interface with software vendors and suppliers in support of business application software packages. · Communicate with managers and business partners on business systems and project statuses. · Design and create production and adhoc reports. · Monitor scheduled application interfaces and provide issue resolution · Provide After Hours Support as assigned · Maintain system and functional awareness and competence. · Assist Quality Assurance and business partners during the testing phases of projects as needed. · Perform Unit Testing on Maintenance Items and Production Break Fixes. · Assist with systems implementations and the evaluation of the results. · Serve as contact to relationships outside of the Company as appropriate. · Perform special projects and other related duties as assigned/required.

Dallas/Fort Worth Area

The individual on point, in charge of maintaining, orchestrating and facilitating circulation of all aspects related to business with a given client. The team lead is the conductor of channels by which the client’s needs, concerns and business objectives are addressed and executed. It is at this hub of activity that the team lead catalyzes the collaboration of numerous minds in effort to ensure the success of DPI and the client, collectively.

Dallas/Fort Worth Area

Develop requirements specifications according to standard templates, using natural language.Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Work with the technical team duties Intel with reviewing, analyzing, and benchmarking IT systems and technical projects/ programs that support and align with the client’s overall business goals and technical plans and wok independently with users to define concepts and under direction of project managers. Business analysis tasks and collaborated with internal departments (i.e. product, client service, technology department) to discuss current and on-going IT requirements. Be the liaison between the business units, technology teams and support teams and new projects, as well as, coordinate activities with the client’s IT department during the progression of active projects as well as handle technical business analysis tasks that benefit the client’s operations. Strong analytically and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Collaborate with developers and subject matter experts to establish the technical vision and analyze bottlenecks between usability and performance needs.Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Analyze work-flow diagrams, project plans, business applications, and internal procedures to identify the best practices to enhance internal operations. Transform operations throughout the IT department.

United States

This position identifies and analyzes opportunities for efficiencies and quality improvements utilizing standard process control tools. May also analyze, test, and document business requirements and system capabilities from a business and quality perspective. Develop business requirements and tools for process development, system enhancements, and continuous improvement · Process mapping of PrimeMail and Workforce Management process to eliminate disconnects · Coordinate tasks and resources with related business partners · Coordinate events related to documenting, training, and following through to hand off the project to the appropriate departments for implementation · Coordinate product testing for Workforce Management and Front end/Back end system feeds within the Business Planning/PrimeMail function. Prepare test case scenarios and document testing results · Participate in assessment and analysis of system capabilities and workflow improvement · Assist in resolving production support issues (staffing, process changes, etc) · Partner with Associate Analyst to ensure design ideas are effectively put into production by working through the life cycle of researching, testing, implementing, and measuring products for Prime’s clients · Provide support and guidance to Associate Analyst

Dallas/Fort Worth Area

IT Contractor

Irving, Texas

• Provided Help Desk support to all end users.• Answered, evaluated, and prioritized requests for assistance from users experiencing problems with software and other computer-related technologies. • Logged and tracked requests using help desk software, maintains history records, and related problem documentation.• Maintained current knowledge and skills through in-services, workshops, and/or seminars.• Displayed the ability to prioritize tasks, and a detail-oriented working style, and Self-disciplined.• Used ability to learn from experience and informal/formal instruction.• Humbled attitude about knowledge limitations, know when to ask for help.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, • Turned abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Proactively communicate and collaborate with external and internal customers to• analyze information needs and functional requirements• Served as the conduit between the customer community (internal and campus customers), software vendor support and the IT team

Dallas, Texas

* Create BOMs and routings within SAP for solutions products ensuring product costtargets are met * Develop and report to Solutions controller standard product cost from SAP * Review final BOMs, routings, required attached documents, and standard costing toensure accuracy prior to release/distribution to Customer Service Centers (CSC) * Develop and utilize best practice processes within SAP * Act as key contact for CSC representatives for ongoing data changes * Respond & resolve open SAP product inquiries from CSC and customers in a timely fashion* Attend scheduled Menu Presentations as required to capture product changes made by the

* Set-up project schedule and timeline* Gathered data that will be needed to build the database using MS Access* Quires built using as XML scripts SQL in MS Access* Can you generate reports from data store and view them in Microsoft Pivot and Charts* Utilized resources such as XML scripts SQL queries, data scrubbing to perform internalcontrol reviews of existing databases and make improvements to increase effectiveness andefficiency thus minimizing errors.* Used complex formulas within MS Excel to calculate the sales revenues and gross marginsfor various suppliers * Created spreadsheets using MS Excel 2003/ 2007, to upload data into the MS AccessDatabase* Maintained contact with Evergreen respective about the course of the project* Troubleshoot requested analyses on reports, Excel, and other related issues* Customized MS Access data to fit the needs of Evergreen marketing * Weekly reporting an meeting about the project with the Evergreen respective* Used Microsoft Excel to create Pivot table, Macros, And Vlookups and Hlookups to rundifferent reports

* Trained new employees on the process that the company uses for the optimization process* Received data and based on the data make a decision on a recommendation of the type ofprinter replacement that should go into the new area after optimization* Supervised a team of 4 people and turned in weekly reports of our progress on theproject* Utilized Visio to design diagrams for printer consolidation and optimization* Designed Power Point presentation that explain recommendation on my decisions to thecustomer and the amount of money that the company would be saving over the course of 3year and 5 years * Presented the finding to the clients for there approval or any changes that were neededto be made to any floor* Troubleshoot requested analyses on reports, Excel, and other related issues* Performed data analysis, validation, and data review to determine the needs of variousexternal clients in regards to hardware, including printers, and peripheral devices* Manipulated data in MS Access databases, and exported raw data from MS Excel into MSAccess databases* Used Microsoft Excel to create Pivot table, Macros, And Vlookups and Hlookups to rundifferent reports* Generated reports from data store and view them in Microsoft Pivot and Charts* Applied judgment to make decisions based on a device decision tree of which device willsupport an outdated device * Assisting it continues improvement of our process of consolidating an environment andthe process that we would use to do optimization* Created virtual infrastructure in VM ware to install the server that would run theprint sever for the new printer deployment

Dallas County Auditor's Office* Helped users with all problems, network issues, password resets, software problems* Maintained and built databases in Access that we pushed into Oracle * Headed up a PC refresh for over 100 users in my department which was the whole 4thfloor of the Audit department * Generated reports from data store and view them in Microsoft Pivot and Charts* Used Microsoft Excel to create Pivot table, Macros, And Vlookups and Hlookups to rundifferent reports* Quires built using as XML scripts SQL in MS Access and Oracle* Worked with Oracle web-based interface, that used to query data to build differentreports* Troubleshoot requested analyses on reports, Excel, and other related issues * Worked with Access Databases that where built on the 97 office platform and moved themto the 07 office platform* Configured network routers and servers for the department* Changed PDF files to Excel using Adobe Professional software* Set Network Security for whole department* Can you generate reports from data store and view them in Microsoft Pivot and Charts* Mapped the entire network and built a deign in MS Visio * Used excel to develop pivot tables for comparison of data, and being able to push thatdata back into our Access database and purge it back into Oracle * Inventoried of all supplies in the auditor's office that was related to IT, such asprinter toner, computer systems, and hardware or software that we used

* Maintained two student lab areas with over 100 systems in them* Imaged and configure systems all labs using Ghost Imaging systems for our professorsand staff on the campus* Installed hardware an different types of software on systems, such as hard-drives,memory (RAM), motherboards, Office suites, Collogue, Datatel system, network printers * Troubleshot network problems such as connection issues, and network printers* Worked in the process of redesigning our network moving it to a Virtual Infostructure,and Active Directory off on Novell * Retained data for computers using bind view an ticket system Heat, to keep track ofinventory * Setup and configure printers to be used by TCP/IP address across the network* Assisted with computers on our educational network to move to active directory off ofNovell* Managed off site campus at Cedar Hill, which is our remote campus * Traced network lines from the port back to the closet were they terminated using NetGear network tools* Assisted with the upgrade of new servers and routers on our campus which were CICSObased equipment * Tested the VM ware before we installed the systems on you r servers and worked with theinstalled of our EXS server for the VM infrastructure using VM ware* Ran Deep Freeze Program during Cedar Hill Campus upgrade on laptops * Re-imaged Laptops at Cedar Valley Campus using ghost-imaging using multi-cast process* Installed Network Lines in Lower C Building at Cedar Valley Campus when the new areawas being built* Situated images on several computers in the labs at Cedar Valley Campus using multi-cast system* Drew network diagram layout of the Cedar Hill Campus that showed all network drops andwhere they terminated too* Retained data for computers using bind view audit system* Setup CD/DVD ROM's and Network cards on computers in labs on the campus* Assisted with computer networking hardware and software on servers and routers

Lancaster, Texas

Supported students as needed in the placement lab helping build resumes, and set hem upon the job database Responsible for the organization and development of Cedar Valley annual job fair, gettingvendors to come out to the job fair to offer jobs to our students of campusInputted all student job data form our data forms that we placed in our data base usingAccessMaintained constant communicative relationship with corporate partners to sponsor ourannual job fair Sustained all Cedar Valley job placement records: hard and software copies on our Accessdatabase

Education record

Computer/Information Technology Administration And Management

Associate Of Science - As, Computer And Information Sciences And Support Services, 3.8

Activities and Societies: Phi Beta KappaCedar Valley Campus

Bachelor'S Degree, Computer And Information Sciences And Support Services, 3.4