Joseph Vinu Tm Email & Phone Number

Kochi, Kerala, India

As an IT Support Engineer, I provided first-line technical support through phone, email, and in-person channels, resolving hardware, software, and network issues to maintain high user satisfaction. Key responsibilities included:1. Technical Support & Device Management: Installed, configured, and maintained desktops, laptops, and peripherals, optimizing.

Kochi, Kerala, India

As an End User support Engineer, the job responsibilities include addressing user tickets related to hardware, software, and networking and providing a resolution within the Service Level Agreement (SLA). This involves remote troubleshooting for end-user issues, both hardware and software related. Another critical aspect of the role is walking customers.

Aluva, Kerala, India

Responsible for fulfilling all tasks as per the Service Level Agreement (SLA). As part of the responsibilities, installed and upgraded Bigfix Endpoint Manager v10.0 server, relays, web reports and clients. To ensure disaster recovery, also installed and configured BigFix DSA server. Utilized the BigFix 10.0 for packaging and distributing operating systems.

Kochi, Kerala, India

As a technical support specialist, one of the primary responsibilities was to research and identify solutions to software and hardware issues. This involves using technical expertise to diagnose and troubleshoot various technical issues, including problems with account setup and network configuration. To quickly understand the root of the problem, it is.

Kochi, Kerala, India

1. Roles and Responsibilities include all works as per SLA of IBM with Federal Bank.2. Onsite analysis, diagnosis, and resolution of problems for end-users soft/hardware/network troubleshooting3. Requesting and coordinating vendor support4. When the restoration is beyond the scope of the L1 remote Support Engineer, the senior remote support engineer will.