Joseph Visbal Email & Phone Number

Puyallup, Wa, Us

Fort Lewis, Wa

Lead a small team in a collaborative environment to provide top tier IT service for the customer in an frequently changing environment.Senior role in operating and teaching a specialized application which enables interoperability between stand-alone applications to facilitate large scale integrated training events for our customer.Utilize vSphere virtualization by creating and managing over 40 virtual machines on two network enclaves.Maintain a consistent uptime and flow of operations for customer events in a Windows 10, MS Server 2012-2019, and Red Hat Linux mixed environment.Manage Active Directory by creating and managing users, computers, and groups for over 600 objects.Utilization of Microsoft MECM to deploy client computer patches, software, and computer images.Mentor colleagues and new employees on utilization of the organizations servers, applications, and services for training events to allow for more availability in the event of an employee absence.Meet with our customer to define IT requirements and offer suggestions/alternatives to meet expectations to smoothly facilitate each training event.Adhere to security guidelines for client and server machines by obtaining vulnerability scans, install patches, test functionality, and backup server data to promote server uptime and data retention.Assist network team by troubleshooting connectivity problems between computers and port security violations.Create PowerShell scripts to help automate or simplify mundane tasks Use technical writing skills to create documentation to help aid colleagues and customers on how to operate software and equipment.Log and provide stakeholders metrics on usage of applications, document problems, changes, fixes, and provide feedback for future versions of software.

Fort Lewis, Washington, United States

Senior operator for a military system that enables interoperability between stand-alone applications creates large scale integrated training events for the military.Efficiently communicate to the customer via meetings, offer suggestions to help improve training events and ensure all exercise requirements are met prior to the start of an event.Maintain 30 Linux Red Hat and Windows server 2012 virtual machines via VMware vSphere to provide our company and customers a seamless experience for training events.Configure and manage printer servers, user accounts, and computer objects through Active Directory to facilitate training events. Communicate with colleagues, provide required equipment/software, instruct, and help direct flow to ensure flawless execution for each training event.Log and provide stakeholders metrics on usage of applications, document problems, changes, fixes, and provide feedback for future versions of software.

Fort Lewis, Washington, United States

Manage Windows 7 Operating systems resulting in efficient operations and no downtime for the customer.Utilize VSphere 4.1 in managing 23 Windows Server 2003 R2 and 2008 R2 virtual servers to maintain and patch to meet company standards and guidelines with a high uptime.Service out-of-network customers by creating remedy service tickets that maintained a timely response standard.Assemble computing environments that enable the customer to run training scenarios for future missions.Managed Microsoft server and specialized solutions such as Exchange, Sharepoint, SQL, XMPP, and more with no downtime to our customer.Utilize technical writing to create how-to-documentation on applications for the customer and internal personnel.Setup and configuration of physical server equipment to use for virtualization and provide services for military training activities.

Joint Base Lewis-Mcchord, Washington

Manage Windows 7 Operating systems resulting in efficient operations and no downtime for the customer.Utilize VSphere 4.1 in managing 23 Windows Server 2003 R2 and 2008 R2 virtual servers to maintain and patch to meet company standards and guidelines with a high uptime.Service out-of-network customers by creating remedy service tickets that maintained a timely response standard.Assemble computing environments that enable the customer to run training scenarios for future missions.Managed Microsoft server and specialized solutions such as Exchange, Sharepoint, SQL, XMPP, and more with no downtime to our customer.Utilize technical writing to create how-to-documentation on applications for the customer and internal personnel.Setup and configuration of physical server equipment to use for virtualization and provide services for military training activities.

Joint Base Lewis-Mcchord, Washington

Administer over 200 client machines in a manner that maintains consistent availability and optimal performance. Remedy operating system vulnerabilities, for both the company and end-user personnel to increase security and maintain uptime.Create operating system images to quickly deploy over the network, while adhering to security standards, for use in a large training environment..Utilize Remedy ticket system to escalate issues above scope of permissions. Support our customers by communicating and assisting network and system admin teams. Assist Tech teams with on the fly changes on server stacks to meet exercise requirements.Train personnel in duties and operation of Help Desk applications and tools.

Joint Base Lewis-Mcchord, Network Enterprise Center, Washington

● Provide over the phone and/or physical assistance to Tier III server and system support for Fort ● Lewis system administrators that resolved trouble tickets.● Use detailed descriptions of functions performed, desired input, output and formats to prepare and modify software routines to meet changing requirements. ● Manage Cisco switches by configuring ports for computer network communications and address port security violations● Support Windows XP/Vista Operating systems and debugged software failures and problems by use of approved applications, tools and research.● Meet security standards by utilizing Microsoft SCCM to create/deploy Operating Systems and to patch end user systems. ● Manipulate user objects within Active Directory in order to maintain company’s security policy. ● Assist complex system administrators by communicating and providing documentation.

Joint Base Lewis-Mcchord, Madigan Army Medical Center, Washington

● Use approved tools and techniques to remotely analyze and isolate system software and/or hardware failures for end users that resulted in high availability for our customer base.● Provide IT Tier I and Tier II help desk support, minimizing disruptions of computer operations.● Support thousands of end user personnel with several units of TCP/IP network equipment.● Engage in regular maintenance of over 1000 computer systems and printers.● Comply to company hardware lifecycle policy by upgrading hardware for 1000+ users.● Adhere to company security policy by upgrading software for 400+ Blackberry users.● Ensured confidentiality with customers by increasing data and information security with Microsoft's built in encryption.● Manipulated user objects within Active Directory in order to maintain the company's security policy.

Joint Base Lewis-Mcchord, Madigan Army Medical Center, Washington

● Provided IT Tier I and Tier II help desk support, minimizing disruptions of computer operations.● Deploy 800 desktop, laptop and tablet machines to end users as well as user data management in order to maintain customer satisfaction.● Manage user objects within Active Directory as employees joined/left the organization.● Utilize Remedy trouble ticketing system to remedy end user issues, document and track work.● Install and test multiple software applications on multiple computer hardware platforms and operating systems.● Ensure data and information security.

Puyallup, Washington

● Manage over 60 computers and peripherals within a classroom setting. ● Provide necessary materials/components to students for laboratory assistance to help advance students knowledge within Computer Network Engineering and Computer Information System Courses. ● Aid, research and resolve end users questions, inquiries and concerns over coursework, equipment failures and software errors. ● Experience in Microsoft Windows 9x/2000/ME/XP and Server 2003 operating systems.

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Computer Network Engineering, 3.8