Joe Walters, M.Ed, Shrm-Cp Email & Phone Number

Provo, Utah, Us

Deliver strategic HR management to optimize workflows, ensuring meticulous alignment with governmental standards and guidelines. Provide full scale HR support for 80+ employees in a metal manufacturing setting. Incorporate industry trends and technology to streamline workforce activities, integrating policies and defining company-specific HR goals.• Key Responsibilities: • Payroll Management: Ensuring that wages and salaries are given to workers on schedule, and ensuring the timely payment of payroll-related taxes. Very adept in using ADP software. • Responsible for all benefit administration, including all health insurances, life insurances and 401k administration. • Ensuring Compliance and Adherence to Company Standards: Ensuring that the company is compliant with all relevant laws and regulations. • Managed the full cycle Talent Acquisition process from recruiting to onboarding. Adept at using various online job boards and website for the successful sourcing of high level employees for the organization. • Harmonizing Corporate Culture and Work Conditions: Aligning the corporate culture and work conditions with the company’s requirements. Constantly working to improve the employee experience by timely execution of programs and opportunities for all employees. • Administrative Duties: Handling administrative duties and acting as a liaison between management and employees.

Deliver strategic HR consultancy to optimize workflows, ensuring meticulous alignment with governmental standards and guidelines. Collaborate seamlessly with diverse enterprises, ranging from small-scale setups with 10 employees to expansive organizations exceeding 500 staff members. Incorporate industry trends and technology to streamline workforce activities, integrating policies and defining client-specific HR goals.Key Accomplishments:• Orchestrated strategic HR management and consultancy initiaitves that enabled clients to align HR practices with business objectives and achieve a significant 20% improvement in employee retention rates.• Devised and delivered personalized HR solutions for a variety of business clients, encompassing the development of employee handbooks, performance management systems, and compliance audits, which notably elevated HR compliance and effectively mitigated risks. • Advised and created blueprint for future online remote educational learning programs for a local educational institution in 2018, that was subsequently adopted and effectively implemented solely by the organization following the onset of the COVID pandemic. • Generated compelling social media content that strategically positioned a client as an industry thought leader, leading to impactful brand education and increased engagement with their ideal audience.

Lindon, Ut, Us

Directed HR operations and executive-client employee communication for an HR outsourcing firm, handling a portfolio of 34 small to medium-sized businesses throughout Utah. Provided HR consultation and legal compliance guidance, emphasizing exceptional customer service through prompt responses, thorough follow-ups, and efficient client support.Key Accomplishments:• Developed and implemented 5 tailored training programs for client stakeholders and executive teams on HR processes, significantly elevating customer satisfaction and support capabilities.• Created state-specific analyses of employment laws, including FMLA, Records Retention, and Termination Requirements, enabling clients to swiftly access answers related to employment legal compliance.• Collaborated closely with Benefits and Payroll departments, expanding customized options for clients by 50% and substantially enhancing overall client satisfaction.• Served as a subject matter expert in utilizing advanced HR technology solutions like applicant tracking systems and employee self-service portals, contributing to an improved HR service experience for ZAMP HR clients.• Successfully led a client engagement initiative, resulting in a 15% surge in client satisfaction scores through effective communication, deep understanding of client needs, and customized HR solutions.

Scottsdale, Arizona, Us

Managed post-sale operations, community relations, maintenance, and regulatory adherence across 9 expansive master-planned communities. Held fiscal accountability for a $2M P&L. Cultivated relationships with builders, vendors, residents, and homeowners' associations, enhancing community involvement, facilitating board training and development, and promoting adherence to governing regulations and bylaws.Key Accomplishments: • Pioneered and executed the Neighborhood Advisory Committee, introducing an innovative training program that provided communities with essential guidance and support.• Drove substantial financial gains by skillfully negotiating vendor services, resulting in a 20% increase in client's retained income through strategic cost reduction initiatives.• Demonstrated financial acumen by meticulously crafting and managing yearly budgets of up to $500K, effectively channeling 20% annually into reserve accounts to ensure sustainable financial growth.

Recruited, trained, and supervised a team of customer service experts to ensure their sustained success in a dynamic environment, and also provided guidance to community management boards and homeowners' associations to encourage proficient governance and positive leadership within residential neighborhoods. Ensured consistent flow of 15 top-tier contractors, guaranteeing uninterrupted exceptional client service and avoiding any lapses in service quality.Key Accomplishments:• Established core processes and policies for training and mentoring new staff, leading to the development of a 20-member team supporting 2.5K homes in planned communities and associations.• Spearheaded the creation of meticulous Request for Proposal (RFP) documents, streamlining processes and increasing efficiency for contractors, resulting in substantial cost savings from precise bids and expedited on-site service delivery.• Analyzed and developed yearly budgets of up to $150K per community, channeling 15% annually into reserve accounts for sustained financial growth.

Served as driving force behind daily human resources and operational functions in a thriving $1M construction business, overseeing a team of around 25 individuals. Boosted team morale through strategic communication and targeted training initiatives. Managed end-to-end recruitment, including sourcing, interviewing, and selection, and developed onboarding materials, employee handbooks, and a solid framework for annual performance evaluations. Played a key role in managing sensitive processes such as terminations and exit interviews, contributing significantly to the overall success of the organization.Key Accomplishments:• Effectively managed a complex organizational change project, including downsizing and restructuring, significantly minimizing negative impacts on workforce morale due to economic downturn.• Launched an accelerated onboarding initiative through a tailored mentoring program for new hires, partnering them with experienced staff for rapid integration into role-specific responsibilities.• Designed and facilitated 4 dynamic training workshops focused on HR best practices, leadership growth, OSHA protocols, and conflict resolution, that led to substantial enhancements in employee performance, engagement, and communication.• Bolstered compliance and certification strategies, elevating OSHA training effectiveness and culminating in a single reportable event across a 4-year tenure.

Shanghai, China, Us

• Selected to lead the strategic onboarding of over 100 employees within 2 months, resulting in 20% remaining for over 15 years, with many advancing to leadership roles. • Revamped employee performance review system, boosting completion rates, ensuring precise compensation, and driving a significant 70% increase in employee retention.• Trained 9 leadership managers in refined review approach, leveraging data analytics tools to pinpoint areas for enhancement.

Master Of Education (M.Ed.), Adult Education And Training

Bachelor Of Applied Science - Basc, Psychology