Joe Bates Email & Phone Number

Garner, Nc, Us

Peak Insights provide professional consultative services offering strategic advice for Business Critical Enterprise IT systems, Multi-Cloud/On Prem integrations, application modernization and services orchestration to increase performance and maximize value of capitol expense. • Develop specific solutions for complex technical issues in hardware, software, networks, and project management for Public/Private/Hybrid CLOUD mission critical deployments.• Partner with clients to solve pain points and achieve their business goals.

Mountain View, Ca, Us

West Hollywood, California, Us

Customer Success (CS) team is dedicated to helping best-in-class software companies thrive leveraging our platform to package and distribute their Kubernetes based application to enterprise customers. Founding team member focused on the customer journey, with emphasis on process evaluation/improvement/creation, customer evangelism, and data analysis.Build and nurture vendor relationships on an ongoing basis to maximize productivity and value Interface across multiple teams to facilitate effective communication and drive long-term improvements to processes.Promote customer feedback, reviewing & filtering for the Product and Engineering teams for product improvement.Responsible for the end to end lifecycle of 20 vendors spanning startup, midmarket, and enterprise markets.Identify upsell/cross-sell opportunities with vendors to increase product value.Host customer calls throughout product implementation to ensure successful launch

Armonk, New York, Ny, Us

Federal Agencies and NY/NJ/PA/DE/CT State AccountsSupport IBM’s Journey To Cloud growth strategy by enabling our clients to plan and execute on their cloud platform, DevOps, and infrastructure strategies. Responsible for building strategic relationships with executives and key business leaders to promote IBM’s portfolio of cloud platform solutions, including hybrid cloud and cloud native application development, and container management.Responsible for building strategic relationships with executives and business leadersCreated outcome-based strategic solutions leveraging Red Hat and open-source technologiesLed account teams to solve business problems for customers by creating solutions to help them gain acompetitive edge via modernization, improving efficiencies, and driving out costsAdvised clients on their journey to cloud, meeting them at their various stages and conceptualized plans to effectively execute the modernizationSuccessfully operated within a highly complex technical and business environment, orchestratingcross-practice opportunities

San Francisco, California, Us

Passionate professional that consistently exceeds assigned sales targets and goals.Assist agencies with App Modernization, SW pipelines, CI/CD + microservices for cloud native Public/Private/Hybrid cloud deployment strategies, via ‘containers’ to increase development efficiencies and portability, from On Premise to Internet Cloud Provider.Closed the largest New New customer lands for State & Local, Nonprofits and Federal Agencies.Achieved 2nd highest company wide ‘closed/won’ transactions FY 2018 and 2019.

Chicago, Il, Us

Infra/Architecture design for EMR/EHR and Practice Management solutions for Ent. implementations.Create intellectual capital specific to organization’s departmental goals.Pre-Sale solution requirements presentations, Post-Sale validation, ensuring expectations are achieved.Trusted technical advisor for client escalations on strategic customer relationships.Communicates effectively to non-technical, advanced IT professional, and C-level audiences, driving up-sell opportunities leveraging surrounding technologies to meet customer business needs.Vast experience solving business issues by applying technology, contributing to internal process improvement, ensuring operational readiness as new solutions or upgrades emerge from concept to Beta and through G.A. launch. Single sales technical resource for Software as a Server (SaaS) ‘Cloud’ based solution offering for both internal National and Partner/Resellers Sales teams.

New York, Us

Global Information Services, Information Technology Services, Enterprise Services & Microsoft Technologies (ESMT) consultative architectural engineering professional services, outsourced to:Credence Systems Corporation – Network infrastructure migration architect, restructured SLAs lowering total cost of ownership.Wachovia Bank – Intel/Unix server and network consolidation to unified Blade clusters and SAN architecture.IBM Sales Enablement – Designed Service Offerings leveraging automated software tools increasing ROI through laptop, PC, and Server entire life cycle.State of New York - Coordination of Active Directory and Exchange implementation across 55 agencies for approximately 25,000.United States Postal Service – Architectural and deliverable planning for Advanced Computing Environment automated migration to Windows XP and Exchange for 120K+ users.Grid South/Duke Energy – Design consultant for deployment and resource allocation to support the LAN/WAN/SERVER/SAN infrastructure required for 99.999% availability.United States Air Force/USCENTAF - Team lead for installation, configuration and implementation of worldwide Systems Management Server.Food Lion – Migration to Active Directory for 1.3K+ stores and 5K POS terminals, ensuring mainframe and email connectivity via wireless connections.

Electronic Data Capture for Pharmaceutical Trials Software Company's Manager for IT infrastructure and including staffing, scheduling evaluations for more than 30 worldwide direct reports.Supervision of DATA/PHONE/SECURITY operations; implementation of fully converged WAN for Voice over IP.Standardized procedures; deployed O/S image system; reduced vendors; redefined SLAs; established problem tracking database; achieved 99.999% server availability for all mission critical resourcesDevised and implemented Disaster Preparation Plan resulting in 4-hr recovery.Migrated from Lotus Notes to Microsoft Exchange/Outlook 2000 and coordinated VPN solution and maintained resource integrity with standard security practices utilizing firewall technology, network monitoring, and intrusion detection.

Designed, deployed and maintained mission critical Windows, Citrix, Novell, Unix and Oracle servers 24/7 on-call nationwide support while managing integration initiatives and beta testing for Electronic Medical Records company's optimal business infrastructure operations.

Glaxo (now GlaxoSmithKline) - System Engineer 1995 - 1997Contracted through (Computerland/National Technology Group) to provide HW & SW support and security/permissions/administration of 300+ Windows, Novell and OS/2 servers including problem diagnosis and resolution within 4 hours.

Washington, Dc, Us

Navy Marine Corps Achievement Medal - 2nd Mar Div, HQBN, Comm Co Camp Lejeune, NCAwarded for creating the first electronic database for managing a multi-million dollar Consolidated Material Report for the Communications Company’s Commanding Officer. 2832/ Data/Communications Maintenance Technician - 2nd Mar Div, HQBN, Comm Co Camp Lejeune, NCOperator/Maintainer for Expedient Field Communication of Microwave Radios for encrypted, wireless Trunk Group voice/data communications between command elements.5911/ Microminiature Circuit Repair Specialist - 2nd Mar Div, HQBN, Comm Co Camp Lejeune, NChighly specialized microminiature components repair of inoperative circuit cards.6467/ Avionics Technician - MALS 14 Cherry Point, NC + MALS 12 - Iwakuni Japan Intermediate Maintenance Flight Control Systems Avionics Technician for Grumman A-6 ‘Intruder’ & EA-6B ‘Prowler’.