Joseph Dickens Email & Phone Number

WhiteDog is a leader in Cyber Security, focusing on creating technologies for MSPs and MSSPs.

Santa Clara, Ca, Us

San Francisco, Ca, Us

DocuSign® is changing how business gets done by empowering more than 225,000 companies and more than 85 million users in 188 countries to send, sign and manage documents anytime, anywhere, on any device with trust and confidence. DocuSign replaces printing, faxing, scanning and overnighting paper documents to transact business. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.Responsible for driving IT Service Management improvements to ensure a world class customer experience to all DocuSign employees and partners. Instrumental in providing strategy to improve employee productivity, reduce spend, offering service desk support and create an environment of operational excellence. Lead a global team of help desk technicians and desktop support technicians throughout North America, Europe, and Asia to provide 24x7 support services.

Jp

Directs all aspects of management and administration of Fujitsu’s Cloud Computing and Infrastructure in service environments housed within three separate physical data centers in CA, TX, NC, and customer sites across the US and Europe; includes physical and virtual server environments from leading vendors such as Dell, HP, Fujitsu, VMware, and Hyper-V. Charged with overseeing the daily wellbeing and monitoring of more than 2500 servers and Windows Server OSs. Manages a team of 18 total direct reports spread across the US as well as in Manila, Philippines, carrying out all management, career planning, recruiting, and staffing activities. Serves as the Technical Lead during major incident activities in order to ensure that necessary resources are available from all functional groups, and that customer systems are online and available for use as soon as possible. Handles employee reviews, applicant interviews, and recommends applicants to hire.

Executed all facets related to the management and administration of all production servers and networks in the enterprise, within two physical data center locations in the US. Assumed accountability for presiding over the architecture, buy, build, and maintenance of 4 storage array systems from EMC and Hitachi. Effectively maintained and managed the company’s internal VOIP Infrastructure across the West and East Coast Operations. Directed the contributions of a team of 6 direct reports who support hardware and software assets vital for enterprise applications and services. Led the company’s annual audits in an effort to meet company and customer standards for security. Charged with coordinating disaster recovery procedures that directly impact the stability of data center operations. Proactively managed the support and maintenance of all key hardware and software assets in order to ensure each is covered in the event of an emergency or disaster.

London, Gb

Managing a group of talented people to ensure our Infrastructure is top notch and able to accommodate our current and future customer needs. This includes not only managing and monitoring but future architecture needs. I also manage our compliance processes and audits working in tandem with external auditing firms to ensure we comply with standards such as SAS70 and ISO27001.

London, Gb

Executed all facets related to the management and administration of all production servers and networks in the enterprise, within two physical data center locations in the US. Assumed accountability for presiding over the architecture, buy, build, and maintenance of 4 storage array systems from EMC and Hitachi. Effectively maintained and managed the company’s internal VOIP Infrastructure across the West and East Coast Operations. Directed the contributions of a team of 6 direct reports who support hardware and software assets vital for enterprise applications and services. Led the company’s annual audits in an effort to meet company and customer standards for security. Charged with coordinating disaster recovery procedures that directly impact the stability of data center operations. Proactively managed the support and maintenance of all key hardware and software assets in order to ensure each is covered in the event of an emergency or disaster.

Delivered a high-level management of all business applications throughout the enterprise, including but not limited to Remedy ARS, SharePoint, MS Dynamics CRM 3.0 and Apropos. Ensured proper functioning of company’s information processing systems and makes upgrades and updates as necessary. Placed a strong focus on the management of Remedy related projects, including project management and day-to-day administration. Mentored and managed a team of four direct reports supporting applications that reach 160 local and international employees. Effectively communicated all application challenges and potential solutions in regards to application management directly to CTO. Built, fostered and managed productive and beneficial vendor relationships. Built and maintained prosperous relationships with a line of business owners.

General Studies

Education record