Joseph Welch Email & Phone Number

Middleburgh, Ny

• Configured network hardware including Linux/Windows servers, Fortigate routers, and Cisco/Fortigate switches• Troubleshot network issues and managed cloud and physical network storage• Identify options for potential solutions and assessing them for both technical and business suitability.• Analyzing existing systems and drawing up specific proposals for new, modified or replacement systems.• Deployed and updated software, managed servers• Conducted public RUCKUS wireless deployments• Setup VMware ESXi Hosts and Netapp Storage• Follow up and communicates ticket information using the Track It! ticket system.• Active Directory administration for new user accounts, Computers and passwords.• Enters, assigns and tracks service requests Request Tracker (RT) work-order system.• Provides professional, courteous, prompt and accurate support and solutions to users.• Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.• Microsoft Azure Cloud & Active Directory administration for new user accounts, Computers and passwords.• Imagining installation with Acronis & Norton Ghost image software.• Administration for backups COVE Data backup.

Hobart, Ny

- Design new IT solutions to improve business efficiency and productivity. - Produce outline designs and costs of new systems.- Liaising extensively with external or internal vendors.- Identify options for potential solutions and assessing them for both technical and business suitability.- Analyzing existing systems and drawing up specific proposals for new, modified or replacement systems.- 10 years of CGMP Manufacturing Practices.- SOX (Sarbanes-Oxley) experience.

Hobart, Ny

- Work closely with developers and a variety of end users to ensure.technical compatibility and user satisfaction on new and old systems.- Ensure that budgets are adhered to and deadlines met.- Overseeing the implementation of new systems.- Planning and working flexibly to meet deadlines.- Provide training to users of new systems.

Covidien

- Provides training to users as needed.- Assists IT management and other senior IT technical staff in developing departmental andhelp desk guidelines and operating procedures.- Responds to user questions and inquiries via telephone, email, web and other communication methods.- Enters, assigns and tracks service requests in the on-line "Track It!" work-order system. Refers service issues to IT management.- Provides professional, courteous, prompt and accurate support and solutions to users.- Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.- Follow up and communicates ticket information using the Track It! ticket system.- Active Directory administration for new user accounts, Computers and passwords.- Imagining installation with Acronis & Norton Ghost image software.- Create and update user account creation as needed.- Work closely with other IT staff on projects and tasks.

Oneonta Ny

Assistant Manager of Retail Sales at the Oneonta, NY Verizon Wireless location.- Motivate a sales team to meet and beat KPI's and sales quotas. - Created and sustained a dynamic sales environment.- Manage a full service technical team at the site.- Oversee operations specialist for inventory and opening and closing of store location.