Joseph Westerfield Lssbb Email and Phone Number

RGS Financial is a nationally recognized BPO and accounts receivable management company. RGS boasts proven capabilities and strategies for exceeding the needs of both clients and consumers.RGS is built on a solid foundation of core business values.Manage two DOE portfolios, unrestricted and a small at the same timeManage the DOE document process, validation, scanning, and updating DMCSReview and prepare accounts for AWG submission and tracked payments for suspensionResponsible for assessing current and future staffing needs and hiring the right candidateManaged the Q/A agents to ensure that all agents were DOE compliant Build and conduct training materials and create policies for the departmentNew hire training as well as monthly best practice trainings for the agentsSecured vendors like Equifax, Thompson Reuters, and Veri-TaxResponsible for new agent recruiting, onboarding, and security clearanceOversee allocation of financial resources, and managing budgetary processes

iQor is one of the largest and fastest growing business process outsourcing companies in the world. We provide customer service, first-party receivables management, and third-party collections across a comprehensive global footprint in the United States, Canada, India, the Philippines and the United Kingdom.Strategizing, maintaining profit margin, training of managers and new-hires, supervising, making sure daily totals are calculated and that the day runs efficiently.American Express portfolio finished 1st twelve times out of thirteen monthsManaged charge credit cards team (total balance due within 30 days)Managed revolving line credit card team (monthly payments)Proficient in roll rate collectionsHeld high standards of compliance to protect brand nameTrained new agents, performed monthly call monitoring, and account audits

The Risk Management Association (RMA), a member-driven professional association, helps banking and nonbanking institutions identify and manage the impacts of credit risk, operational risk, and market risk on their businesses and customers. We achieve that through education, research, networking, and leadership opportunities. Supervised a team of fourteen agents and a Team Lead Maintained American Express a competitive credit card portfolio  Worked closely with the legal department and referred accounts Monitored compliance calls Reviewed accounts for accuracy and proper work flow Conducted agent reviews

 Increased store growth and revenue  Supervised and trained collectors on account managing Store average delinquency rate at 3% monthly company goal Furniture orders Trained new hires collections, sales, and merchandising Responsible for store P&L  Worked with vendors

 Supervised team of 10-12 account managers in a call center Collected on deficient Auto loans 90+ days Worked directly with the Legal Department for repo’s Monitored calls for compliance Checked account for accuracy

Supervised in a call center a team of 15 collectors