Joseph C. W. Email & Phone Number

Bangalore, Karnataka, IN

The OzChaim Group provides strategic partnerships to clients.Its core competencies are concentrated on the Salesforce CRM, Oracle Siebel CRM and Oracle Business Intelligence space.

Plano, Texas, US

Senior Salesforce Project Program Manager.

Santa Clara, California, US

• Project Manager / Scrum Master for Salesforce Service Cloud, Salesforce Community implementation.Responsibilities at Infoblox:
• Onshore / Offshore PM / Scrum Master responsibilities with team of 17 developers, architects, and analysts.
• Scrum Master / Project Manager Responsibilitieso Implementing agile project management framework and principleso Hosting weekly and bi-weekly status meetings with project sponsors and the end cliento Facilitating daily.

Los Angeles, CA, US

Project Manager for Contract Lifecycle Management (CLM) project using Salesforce and Apttus Contract Management Software.

Technical and Solution architect for Salesforce ISV managed package development in an agile scrum environment.

Long Island City, NY, US

Salesforce Technical and Solution Architect for a Salesforce Service Cloud implementation, with Trizetto Facets, and MuleSoft in an agile scrum environment.

Downers Grove, IL, US

Salesforce Technical and Solution Architect: Salesforce Communities, Salesforce Service Cloud, Salesforce Wave Analytics, MuleSoft, & CloudCraze B2B Commerce in an agile scrum environment.

Brookfield, Wisc., US

• Responsibilities at First Data Corporation:
• Provide Project Management leadership and guidance for a number of Salesforce and Contact Center initiatives from inception to delivery
• Ensure project methodologies, project delivery processes, and implementation management processes are followed. This includes:o Project Scheduleo Risk and Issue Managemento Scope Change Managemento Management of.

Germantown, MD, US

• Responsibilities at Hughes Network Services: Responsible for the program and project management, development and deployment of the SFDC Service Cloud application for Hughes Network Services
• Responsible for the successful development and deployment of 4 SFDC (Salesforce.com) projects that constituted the overall SFDC program at Hughes Network Serviceso Weekly project management responsibilities:
• Creating a resource pool to share resources across multiple plans
• Using Microsoft Project:− Consolidating multiple plans into a single project plan for effective program management− Base lining plans, tracking project progress, and ensuring project deliverables meet schedules
• Scheduling and leading project team meetings
• Creating and presenting PowerPoint decks on project issues, program issues, and various program challengeso Weekly status reporting to HNS (Hughes Network Services) stakeholders through Steering Committee Meetings

Worldwide, OO

• Siebel, OBIEE, Oracle RAC Cluster Technical Architect:Worked as the Infrastructure and Database architect with Deloitte Consulting for the assessment of Client’s Siebel application and OBIEE architecture. Delivered.
• Assessment of the Siebel database Real Application Architecture (RAC) 11gR2 cluster.
• Assessment of the OBIEE database Real Application Architecture (RAC) 11gR2 cluster.
• Siebel Architecture Assessment:o Assessment of the Siebel Gateway server cluster (Veritas Cluster Server (VCS) v 5.0MP3RP5)o Assessment of the Siebel enterprise and OBIEE applications for performance and outage root.
• Assessment of Siebel components distribution:o Components distributed across the Siebel Enterprise were not in accordance with Siebel best practices.o Siebel performance issues and outages resulted from the incorrect.
• Prepared and delivered reports detailing findings of assessment with recommendations for next steps.

Siebel Architect/Technical PM/Siebel Chief Strategist. Chief strategist responsible for creating and implementing strategies for Siebel Call Center, Siebel Analytics, and Siebel eServices including design and implementing company wide data archival strategy for Siebel and legacy database systems. Technical project manager responsible for retiring legacy.

Achievements at BCBS: Built 8 New Siebel Application Platforms – Upgraded from Siebel Fins 8.1.1.2 to 8.1.1.8Completed the successful build, upgrade, and deployment of the Siebel application platforms from Siebel Financials 8.1.1.2 on UNIX to Siebel Financials 8.1.1.8 on Windows Server 2008 for the following environments:1. System Test2. Development I3..

Round Rock, Texas, US

• Designed end to end solution architectural diagram for Siebel-BEA Aqualogic & BEA Weblogic-BRM billing system.
• Worked actively with Siebel technical architects and Siebel functional management in determining interfaces that integrate with BEA Aqualogic/Weblogic middleware.
• Worked actively with BRM technical and functional management in determining interfaces between BRM billing system and BEA Aqualogic/Weblogic.
• Created PowerPoint presentation of technical changes needed across the Siebel-Aqualogic/Weblogic-BRM enterprise based on Dell’s business requirements.
• Reviewed Technical Architecture diagrams of legacy systems and interfaces needed to integrate with the Siebel-Aqualogic/Weblogic-BRM enterprise.

US

• Siebel 7.8 eCommunication Implementation - Siebel Technical Architect
• Technical Lead for Accenture on the implementation of Siebel eCommunication Software for Affinity Mobile.
• Lead Management Role - Led and managed a team of developers in the writing of system requirements, the creation of functional design documents, and technical design documents for the implementation.
• Client facing role - Created and did deliveries of PowerPoint presentations to client management that outlined functional and technical solutions that met business requirements.
• Resource Management Role - Recruited, interviewed, and managed a team of highly skilled Siebel developers 7 contractors on the project.
• Hands-on Development Role - Hands-on configuration of the Siebel Application including the writing of eScripts, the creating of business services, and the designing of Siebel Workflows.

Dallas, TX, US

• Planning & Analysis - Managed a team of 17 developers through the Planning & Analysis phase of the project including the documenting of the functional and technical requirements that supported the business requirements.
• Resource Management - Interviewed, recruited, determined skills requirement, and managed a team of highly skilled Siebel developers numbering 17 contractors on the project.
• Design - Led the creation of a hard copy prototype and various design documents that outlines application screen flows and design layout.
• Development - Led the project team in the configuration of the application, extensions, and external interfaces required to support the new implementation.
• Offshore Management - Led and managed an offshore team of developers in Hyderabad India as a part of the overall technical solution.
• Delivery - Responsible for the development and delivery of the entire Order Management module.