David Joseph Email & Phone Number

United States

Murphy, Texas, US

Austin, TX, US

• Drove the configuration and troubleshooting of RESTful APIs, resulting in a 25% increase in system integration efficiency, supported by extensive knowledge in SQL, JSON, XML, and Web Services.
• Maintained expertise across a broad Q2 product suite, adapting to new features and updates, and providing support for diverse products while facilitating effective communication and coordination across cross-functional.
• Balanced technical problem-solving with customer-centric solutions, consistently achieving a 95%+ customer satisfaction rate in complex technical scenarios.
• Demonstrated exceptional prioritization and time management, effectively handling 50+ customer cases monthly while adhering to strict SLAs.
• Skilled in escalation management, successfully advocating for customer needs in 20% of cases, requiring coordination with higher-level teams.
• Applied technical expertise in Salesforce, resolving 300+ cases involving configuration, code remediation, and SQL queries in a high-volume support environment.

Austin, Texas, US

• Developed SQL queries for data extraction from the client source to our application
• Reviewed the incoming data to ensure quality and accuracy
• Documented client system data flows and data integration specifications
• Engaged with prospects and clients while partnering with Sales and Customer Success to configure client settings and develop data integration mappings and workflows
• Created and maintained Corporate Technical Documentation & Specifications
• Google Cloud Platform, Scala, Postgres, Oracle SQL, IBM DB2, LucidChart, VirtualBox, VMware

Richardson, Texas, US

• Leveraged client requirements to design, develop, configure and implement multiple technologies into a single client facing solution.
• Designed and implemented solutions that includes a mix of existing system configuration, application development and bulk data management / analysis, which included working with ETL tools such as SSIS and AWS Glue and.
• Lead and executed testing to ensure client satisfaction and clean integration into the existing systems.
• Manage time effectively and organize tasks based on priority and level of effort.

Allen, TX, US

• Constructed new front-end web application features for client facing banking platform.
• Endured challenge of quickly learning.Net Core, Angular, and complying with coding standards while maintaining support of other key applications.
• Supported in scope definition, planning, estimation, and tracking within Agile environment.
• Deployed RESTful web APIs with.Net Core MVC, which would communicate to the frontend layer using Python.
• Operated daily with C#, Python, MVC5, JSON, JavaScript, Visual Studio 2019, Postman, PyCharm,.Net Core 3.1, Angular 9.1, material.angular.io, SQL Server 2018, Entity Framework, and Jinja2.

Teaneck, New Jersey, US

• Spearheaded project for a team of testers. Analyzing requirements, finding issues and developing resolutions early on development stages.
• Streamlined several manual testing methods for QA analysts saving over 3000+ hours of time and reach record testing.
• Optimized SQL queries to improve performance from several hours down to minutes.
• Automated several manual tasks and saved company approximately over $200,000 in time and resources.
• Gathered requirements from Client and QA Analysts carefully making sure that all requirements were precise and accurate.
• Diligently analyzed and designed solutions to improve delivery turnaround time for testers.

Toronto, ON, CA

• Consulted with 30+ unique companies acting either as a project manager or technical lead, interacting with client tax and technology professionals with limited supervision.
• Implemented and designed 50+ indirect tax solutions ensuring all requirements were met with high precision and within the allotted time.
• Primarily was involved in the indirect tax department as a resource for leading projects, building out XML SOAP re-quests, also assisting in other parts of ONESOURCE software such as compliance, tax auditing &.
• Assisted in gathering business and tax requirements from clients, providing a solution with documentation and test cases, as well as solving any issues that arose during the implementation.
• Gained experience and lessons on how to deal with conflict/stress in a professional manner in the workplace.

Bachelor'S Degree, B.S. Finance And Management Information Systems

Bachelor Of Science - Bs, Dual Major In Finance And Information Technology Systems