Joseph Torres

Joseph Torres Email and Phone Number

Director - 5G Service Design and Lifecycle Operations @ AT&T
Texas, United States
Joseph Torres's Location
Dallas-Fort Worth Metroplex, United States, United States
Joseph Torres's Contact Details

Joseph Torres personal email

n/a
About Joseph Torres

As a director of 5G service and lifecycle operations at AT&T, I have over two decades of telecom and IT leadership experience, with a focus on delivering exceptional customer outcomes and driving disruptive innovation in the industry. I am a certified project manager and product owner, with credentials in PMP, ACPM, and SMC, and a strong background in agile methodologies, process improvement, and digital transformation.I have a proven track record of creating and leading AT&T's first-ever cloud platform center of excellence, achieving multiple President Club recognitions, and receiving prestigious awards for my accomplishments and contributions, such as the HACR Leadership and the Young Hispanic Corporate Achiever awards. My mission is to enable and empower my team, my organization, and my partners to thrive in the 5G era and beyond, by leveraging my cross-functional collaboration skills and my thorough understanding of complex business service operations. I am also passionate about learning and applying the latest platform strategy concepts and best practices, as evidenced by my ongoing education at Wharton Executive Education and SMU Cox School of Business.

Joseph Torres's Current Company Details
AT&T

At&T

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Director - 5G Service Design and Lifecycle Operations
Texas, United States
Joseph Torres Work Experience Details
  • At&T
    Director - 5G Service Design And Lifecycle Operations
    At&T
    Texas, United States
    View
  • At&T
    Director - 5G Service Design & Lifecycle Operations
    At&T Dec 2021 - Present
    Dallas, Tx, Us
    Service & Lifecycle Operations | 5G | MVNX
    View
  • Servicenow
    Director - Global Industry Architecture | Telecommunications, Media, & Technology
    Servicenow Oct 2021 - Dec 2021
    Santa Clara, Ca, Us
    View
  • Servicenow
    Director, Telecom Industry Architecture
    Servicenow Oct 2020 - Oct 2021
    Santa Clara, Ca, Us
    View
  • At&T
    Director - Transformation Strategy
    At&T Oct 2014 - Oct 2020
    Dallas, Tx, Us
    ServiceNow platform owner, who has overall accountability for the oversight of the Now Platform. Lead horizontal organization responsible for development, architecture, and process engineering by driving transformation leveraging ServiceNow across AT&T Business.• Lead alignment with the business strategy, roadmap, and platform governance policies• Trusted advisor to executive leadership for strategic digital transformation• Work with cross-functional partners to define customer journeys and digital workflow needs• Partnering with Business Units & IT teams to identify opportunities to transform experiences for customers and employees with end-to-end digital workflows• Member of ServiceNow Customer Service Management Advisory CouncilSelected accomplishments:• 2019 Diamond Club, representing top 2% based upon performance• HACR (Hispanic Association of Corporate Responsibility) YHCA (Young Hispanic Corporate Achiever) recipient 2014.
    View
  • At&T
    Director - Technology Architecture
    At&T Mar 2010 - Oct 2014
    Dallas, Tx, Us
    OSS/BSS | Service Management | Service Assurance | Service Delivery2010 AT&T Diamond Club, representing top 2% based upon performance
    View
  • At&T
    Area Manager-Software Development
    At&T Mar 2000 - Mar 2010
    Dallas, Tx, Us
    OSS/BSS | Wholesale | Service Management | Service Assurance | Service Delivery
    View
  • City Of Modesto
    Police Officer
    City Of Modesto Mar 2005 - Jun 2015
    Modesto, California, Us
    • Led targeted DUI and drug recognition enforcement efforts, recognized by Mothers Against Drunk Drivers for reducing impaired driving.• Utilized negotiation skills in high-pressure situations to de-escalate conflicts and protect lives.• Supported fellow officers as s Peer Support member, promoting mental health and well-being within the department.
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Joseph Torres Education Details

  • Wharton Executive Education
    Wharton Executive Education
    And Lead Digital Platforms
  • Smu Cox School Of Business
    Smu Cox School Of Business
    Latino Corporate Executive Development Program
  • Colorado Technical University
    Colorado Technical University
    Business
  • University Of Phoenix
    University Of Phoenix
    Business Management

Frequently Asked Questions about Joseph Torres

What company does Joseph Torres work for?

Joseph Torres works for At&t

What is Joseph Torres's role at the current company?

Joseph Torres's current role is Director - 5G Service Design and Lifecycle Operations.

What is Joseph Torres's email address?

Joseph Torres's email address is jt****@****att.com

What is Joseph Torres's direct phone number?

Joseph Torres's direct phone number is +192564*****

What schools did Joseph Torres attend?

Joseph Torres attended Wharton Executive Education, Smu Cox School Of Business, Colorado Technical University, University Of Phoenix.

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