• Spearheaded the development of AI-based solutions to enhance operational efficiency and customer engagement.• Collaborated with cross-functional teams to deliver tailored applications meeting diverse industry needs.• Established key partnerships to expand AI capabilities and ensure seamless integration with clients’ systems.• Developed long-term roadmaps for AI adoption, helping clients streamline processes, reduce costs, and stay competitive in rapidly evolving markets.

• Founded and lead a startup innovating the future of communities through AI, Blockchain and Identity.• Designed and executed the company's vision, goals and objectives; strategically guiding all areas of the business as we grow.• Display commitment to excellence and ownership to grow a Web3 DAO that is operating with over 50 contributors within a year of inception.• Built and maintained professional relationships with potential investors and partners; attending and speaking at various Web3 events.• Integrated with teams of legal consultants to ensure we remained compliant within the ever changing regulations of Web3.

• Founded startup focused on delivering data governance, management and analytics strategies for enterprise organizations.• Led analytics platform implementations for Salesforce, Cisco, VMware, Verizon, Comcast and many others• Worked with sales, support, and marketing teams to create a strategic analytics roadmap identifying their needs, sometimes creating KPI's and providing recommendations for approval and implementation• Grew the organization to $1 million in revenue within the first 18 months• Built an analytics dashboard templatization platform that was eventually acquired by Search Discovery

• As the company had been acquired, I was brought on to lead the integration of the entire technology stack (Hardware, Software, Data, and Business Process) to the systems of the new parent company. • Worked to negotiate contracts saving the organization more than 12% annually.• Restructured the Technology department in to 3 effective teams (IT, Analytics, Applications) while crafting clear business process on how to interact with each team.

• Built an Analytics consulting practice on the Tableau CRM tooling from scratch generating over $1 Million in revenue in the first 10 Months.• Designed and executed a growth strategy hiring and training a team of 13 certified consultants using my custom training curriculum.• Integrated the product 'Touch Analytics' acquired from Analytics Cloud Consulting which led to a productivity increase in our consultants by over 400% for many use cases.• Worked closely with the business development leadership team to strategize on how to obtain clients and then led the delivery team to close and execute the deals.

• Design the CRMA Certification Training Course and delivered to over 600 Consultants and Clients• Support Technical Architects to ensure customer success• Customer enablement and adoption• Design and deliver Analytics Cloud proof of concepts for top customers• Create a growing Knowledge Base filled with Analytics Cloud Thought Leadership, White Papers and Best Practices• Design and manage internal process for customer journey

• Respond to customer requests that have been escalated from Tier 1 support analysts.• Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications.• Resolve customer service issues and skillfully manage complex customer service problems.• Manage customers' expectations and experience in a way that results in high customer satisfaction.• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the Salesforce community.• Research, document, escalate cases according to procedure.• Actively participate in job related training.• Assist with the design and delivery of product and other technical training.• Review support cases for technical and troubleshooting accuracy.• Define and describe technical best practices.• Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive.• Complete assigned project responsibilities.

• Investigated and resolved issues within Salesforce environments for organizations that log cases with support• Led the Analytics Team through group meetings and one on ones• Worked with customers directly to determine a solution that fit their needs based on their business process

• Transcribe prescriptions into a software based data center• Accurate count and dispense customer prescriptions• Dealt with insurance companies to determine accurate co-pays