Joseph Yong Kim Email & Phone Number

Pasadena, Ca, Us

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Implemented Strategic Solutions: Tested and deployed innovative upgrades to POS hardware, software, master menus, kiosks, mobile apps, and third-party applications, resulting in increased customer engagement and a 50% revenue growth.Managed 3rd Party Delivery Platforms: Oversaw partnerships with Uber Eats, Postmates, Grubhub, and DoorDash. Responsibilities included fee negotiations, kick-off calls, onboarding locations, menu creation, and ongoing technical/menu support.Enhanced Operational Efficiency: Designed and distributed comprehensive, user-friendly manuals for Toast POS, mobile apps, and third-party applications, streamlining processes for 87 franchisees.Strengthened Franchisee Relationships: Onboarded new franchisees and provided ongoing support for Toast POS, mobile app, and third-party integration, fostering trust and collaboration.Maintained Store Operations: Troubleshot and resolved issues related to internet connectivity, POS systems, third-party hardware, and backend systems for all HQ locations, ensuring seamless daily operations.

Established Strategic Partnerships: Built and maintained successful relationships with multiple franchise accounts, driving business growth and operational success.Optimized Customer Experience: Diagnosed and resolved POS hardware and software issues, enhancing efficiency and improving customer satisfaction.Led Training & Installations: Spearheaded the installation and training of POS systems and related software across 50+ locations, ensuring franchisees were equipped for success.Pioneered New Business Launches: Played a critical role as a beta tester for new hardware and software solutions, facilitating the successful launch of multiple franchises and new business ventures.Streamlined Inventory Management: Oversaw and maintained accountability for $100K worth of equipment and hardware, implementing efficient inventory systems to improve access and accountability.

Los Angeles, Ca, Us

Conducted Market Research: Collected and analyzed data to understand how businesses perceive, sell, and advertise tobacco products.Designed and Administered Surveys: Developed and conducted surveys to gather insights on tobacco usage, sales trends, and advertising strategies across diverse store types.Performed Observational Studies: Monitored and documented store-level practices, expenses, and product usage to provide actionable insights for data-driven analysis.

Arlington, Virginia, Us

BASIC COMBAT TRAININGFt. Benning, GA — Alpha Company 2-19 Rock ForceJuly 2009 – November 2009DUTY STATIONSCamp Casey, Korea — 1st Tank Battalion & Manchu 2-9November 2009 – November 2011Ft. Campbell, KY — Whiskey Company 2-506 White CurraheeNovember 2011 – November 2012KEY RESPONSIBILITIES AND ACHIEVEMENTSServed as a Team Leader, overseeing the training, performance, and workload of 10 personnel to ensure mission readiness and successful deployment preparation.Operated as a core member of the Communication Team during live training exercises, contributing to the effectiveness of company operations.Held accountability for critical military vehicles and equipment, including:HumveeLMTV (Light Medium Tactical Vehicle)M1A1 TankDemonstrated leadership and reliability, earning the Army Achievement Medal for exemplary service and dedication over 3.5 years.

Bachelor'S Degree, Multimedia Design And Development

High School, High School/Secondary Diplomas And Certificates