Handle a variety of operations and customer issues while delivering on world class customer service. Focus on the customer experience, schedule efficiency, logistics and the support of business needs.

Tasked with consistently delivering an incredible educational, immersive, and exciting experience to all our current and future customers as well as create a memorable experience for our customers on delivery day. Supported customers from the moment they walk into our showrooms to learn about Tesla through to their delivery day

Responsible for selling the Topgolf experience through contracted events with a primary focus in the SMERF (Social, Military, Educational, Religious and Fraternal) markets. Provided outstanding guest service throughout all stages of the sales process including, but not limited to building a relationship with clients, creating the Banquet Event Orders, processing clients payments, regularly following up with clients leading up to event date, post-event follow up to secure clients repeat business and referrals. Proactively engaged in outbound sales activities and networking in the community.• Generated over $500,000 in Event Sales in less than one year• Surpassed monthly budgets by an average of 93% over original plan • Became one of the companies top 10 Sales Consultants (over 150 sales consultants companywide) during Quarter 4 of 2019• Managed and executed on average 20-25 events per week and celebrated with multiple departments to ensure a flawless event guest experience

Supports the sales team in executing the behind-the-scenes administrative functions that keep the venue functioning efficiently. Tasked with qualifying and distributing all the leads while providing best-in-class service hospitality to our guests▪ Ensure that Topgolf service standards are being met▪ Review all events daily and set up the operations team for success with upcoming events▪ Process deposits, payments, and event check outs.▪ Identify any discrepancies between events and scheduling▪ Proactively identify way to import the office processes and elevate team excellence

Event Coordinator tasked with negotiating contracts, securing travel accommodations, and executing events with the highest-level of professionalism. Seamlessly plan and execute events, which include music festivals with over 50,000 attendees. Greatly decreased the number of medical transfers at events. Vastly increased the safety of all attendees. • Select and Manage Facilities for Venues• Provide direct support to Director of Business Development• Maintain up to date inventory• Evaluate event success and impose new ideas to improve events• Oversee team of volunteers during events• Work closely with health inspectors to make sure building codes are complaint• Clients include: LiveNation, Electric Daisy Carnival, Electric Zoo, and The Color Run

Oversaw and started Florida branch of sales and marketing. Increased sales by doubling revenue in six months with unique marketing techniques, proper training for sales representatives, and market research and survey completion. Increased brand awareness with online and radio contests.• Developed and maintained database full of customers and prospects.• Monitored and reported on activities and provided relevant management information.• Acted as sponsorship direct contact for events, outings, and parties.