Jose Pires Email & Phone Number

Norwich, Ct, Us

Brooklyn, Connecticut

•Provides support for various activities related to sales and fulfillment of the company’s products, from beginning of sales cycle through on-going maintenance of installed base•Provide technical support to end users, OEMs, distributors, and sales reps for product start-up, operation, troubleshooting, and preventative maintenance.•Interact with prospective and existing customers, sales representatives, and distributors to provide support for new and existing quotes and sales pertaining to company’s product lines.•Creating accounts for prospects, leads, within Salesforce sales, and linking accounts to QuickBooks for billing.•Interact with the Production Team to facilitate customer sales order fulfillment and check item availability for shipping.•Review and maintain customer contacts in the CRM database, Salesforce, and QuickBooks.•Checking credit references and background checks on new customers applying for payment terms.•Creating/Providing sales confirmations and invoicing to customers using QuickBooks while assuring the account is in good standing.•Interact with various departments, assists with Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics and Issuing RMAs for returns related to overstock, defects, or quality control

Framingham, Ma

•Present and demonstrate service and value propositions to potential customers •Develops and grow exhibit and tradeshow revenue opportunities.•Apply consultative selling approach, to full range of services, from marketing/promotion material, to exhibit design and production; and printing/graphic services•Collecting prospect information and do performing market research per industry as required.•Continually pursuing new client partnerships to drive business growth using Salesforce CRM software, and other sales lead software to Identify and open new markets and business channels to drive additional revenue.

Boston, Massachusetts

•Responsible for luxury travel sales and service, and educating callers on the value of the products. Then creating at times complex travel itineraries while providing accurate pricing plans.•Multi-tasking and handling up to 20 complex inbound sales calls from prospective passengers while helping them identify their needs and wants then provide a solution, by educating callers on the Viking cruise experience and closing the call with a sale to complete the reservation booking process•Made follow-up outbound calls to prospective customers to provide additional information, overcome objections and finalize booking for a reservation • Maintained individual sales and service quality goals.

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•Served as a main resource to Ensure that High valued clients were contacted regularly and managed effectively.•Successfully delivered results by passionately listening to client needs and concerns to better understand underlying factors or goals. •Analyzed and reviewed financial situations affecting customer finances. Provided financial education and reviewed various monetary options to help them obtain and maximize their financial needs. •Responsible for evaluating and utilizing needs analysis to determine appropriate product solutions needed to meet clients banking, borrowing and investment needs. •Delivered professionally customer service and maintained high levels of banking sales and service. •Successfully conducted telephone outreach program while working towards the goal of bringing in $1.25 million quarterly in new loans or deposits. •Created unlimited amounts of Success obtained through deepening banking relationship while serving as a designated single point of contact. Responsible for Account management of over 1300 mass affluent high net worth customers.

Newton, Ma

•Delivered financial 911 services to all members of society struggling with budget management or financial hardship due to health, medical, loss of income and other poor economic choices. •Collected and analyzed client’s financial information, conduct detailed review of their income, assets, liabilities and expenses both in person and over the phone. •Worked with clients overcoming financial hardship through educating them on better options and applying budgeting techniques to assure financial success.•Utilized client’s information and discussed the implication their spending habits were having on their financial life. Then skillfully educating and helping clients Identify personal credit problems and helping them develop alternative solutions to better solve their money problems. •Consulted client and discussed Solutions such as: Debt Settlement, Debt Management and Bankruptcy options.•Provided Bankruptcy counseling and education as last alternative as required by Federal Bankruptcy Court. Upon completion of course issued Bankruptcy Certificate required for Chapter 7 and Chapter 13 federal Bankruptcy filings showing client had completed mandatory education requirements.

Northborough, Ma

•Managed “ALL” aspects of business operations: Everything from bookkeeping to sales, marketing, Expeditor, Supply chain vendor management, payroll, purchasing, inventory control, quality control, recruiting, hiring, training, mentoring and coaching employee’s. •Successfully brought business into the 21st century by modernizing the Inventory and bringing in new computers with specialized industry targeted software, for creating purchase orders, work orders, correctly pricing inventory and invoicing customers. •Educated and Trained employees to embrace new industry software to simply work and eliminate future costly errors. Participated and conducted onsite and offsite workshops on industry standards.•Invested in new marketing solutions. Created a web site to advertise and attract new business. Attracted new corporate customers. Grew annual revenues 20% over 24 months within a highly competitive market though solid Entrepreneurial management.

Boston, Ma

Responsible for account management and revenue growth, Managed, developed, maintained and expanded the Illinois sales territory. Successfully generated new business opportunities and increased sales over 215% during last 3 years (from 65 to 200 million dollars) within my designated territory while actively providing in-depth product information to create interest and solidify strong working relationships. Periodically traveled within assigned territory to perform one-on one meeting, group seminars and whatever it took to further cultivate business relationships.

Atttleboro, Ma

*Responsible for setup of Automated Manufacturing Assembly lines as well as components to be manufactured*Verified specs, tolerances , reviewed tooling blueprints, drawings, schematics and procedures to install proper tooling and die sets, made adjustments necessary to all robotic equipment*Made necessarily adjustments to pressure pods, hydraulics fluids, and air delivery systems. *Grew annual revenues 20% over 24-month period within a highly competitive market. *Responsible for all maintenance, repairs, troubleshooting and other equipment fixtures and making all adjustments to CNC software for tooling to run properly*Maintained test records, QC reports and production documentation as required.

Industrial Technology

Completed course work towards a Bachelors of Science Degree with focus on Industrial Technology.

Associate'S Degree, Business Administration And Management, General

Business Administration and management training used to become a better manager, leader and motivator. Later also used to open.

Portuguese Language And Literature

Activities and Societies: Completed one semester of course work in portuguese and psychology