As a highly accomplished technology leader, I am dedicated to creating a world-class customer experience with innovative technical offerings while driving strategic initiatives that enhance efficiency and create operational excellence. Additionally, I prioritize the development of high-performance teams that deliver on or surpass all client expectations. Throughout my career, I have led complex projects from concept to completion, translating user requirements into impactful solutions while evolving technical teams to meet both current challenges and future growth opportunities.I currently direct all aspects of client delivery, security, compliance, cloud operations, and sales at Cloudticity, a Managed Service Provider (MSP) serving healthcare organizations across the US. My contributions include growing the business by sourcing, negotiating, and securing new client contracts while revamping internal support processes and restructuring team functions and responsibilities that reduced customer support response times by 50% and decreasing open incident alerts by 40%;Earlier examples of my work include:- Launched customer-focused IT security programs and rolled out MSP consulting services at Distillery; drove a 15% increase in customer satisfaction while capturing $40K in new monthly revenue. - Led the development of a custom eCommerce platform at SVS Vision with offshore resources, fully integrated with the retail point-of-sale system; generated $480K in new annual revenue. - Authored multiple books across a diverse subject range, including The A-Saurus (2023), You're Not What You Think (2019), Allie the Annoying Elephant (2015), and Single Effort (2013) (an Indie Book Awards finalist).Having completed a Bachelor's in Criminal Justice through Ferris State University and post-graduate studies in Computer Science at Wayne State University, my core competencies include change management, strategic planning, team building and mentoring, customer success and support, IT operations, process improvement and vendor relations.I am on LinkedIn to expand my professional network. Let's Connect!