• Password resets, unlocking accounts, assisting new hires with first time login procedures.• Utilize new utilities and tools to provide remote technical support services on desk-side equipment.• Maintain written documentation on each call; escalate complex problems to the next level ofsupport as required by documented procedures.• Utilize ServiceNow for ticketing system and knowledge base tools.• Assist clients with VPN issues and help them request entitlements.• Communicate with clients through Avaya, PNC Catch, and Microsoft Teams.

•Taking care of patients before and after surgery•Terminal cleaning•Room turnovers •Assisting in ordering supplies and managing inventory•Training new hires for my position

• Replacing laptop batteries & RAM• Reinstalling macOS X on Macbooks• Setting up Windows 10 PCs• Provisioning Apps• Inventory/Asset Management• Basic understanding of Active Directory used for password resets• Performing factory reset on network switches and updating firmware settings

• Utilized NICE inContact for phone calls• Collaborated with the team using SharePoint and ServiceNow.• Helped claimants with reemployment assistance, including initial applications, claiming weeks, making effective date requests, PIN resets, and adding employment history.

• Provided guests with POS cash services• Took phone orders• Prepared, arranged, and presented food and drinks to guests• Trained two future co-workers