Leading the Enterprise Support service delivery, providing guidance to other TAMs, to ensure we are meeting our commitments to the customer, prevent variations with service expectations, and serve as a first-line escalation contact for the TAMs.

I help enterprise and greenfield customers adopt best practices and achieve operational excellence. I lead my customers improve their security posture and resiliency via best practices and Cloud Adoption Framework.

- Led AWS cloud adoption & migration for one of the largest retail companies in the US- Built AWS cloud infrastructure for national pharmaceutical client and lead migration projects for their ongoing acquisitions- Responsible for public cloud spend, cost management and budget - Lead implementation of cloud oriented security solutions & best practices- Technical account manager, strong technical knowledge in IT Infrastructure, Security & Cloud- Manage service operations and performance. Leading customer relationships and service support- Implement security technologies to address customers’ regulatory and operational demands.- Deliver technical and strategic advisory to improve service operations. - M&A logistics & implementation. Integration & divestiture projects for both local & global customers.IT Operations is on my DNA, I’ve led infrastructure support teams design, migration and transformation projects as well as day to day operations for numerous clients. Strong experience with 24/7 network operation centers and Helpdesk teams, standard operating procedures, service levels & KPIs.IT Security and business continuity is a key aspect of our service offering, I have led the implementation and operationalization of a number of security products such AlertLogic, WAF, vulnerability scanning & remediation program, email gateway and ATP solutions such ProofPoint & ZIX, security awareness program with KnowBe4, Multifactor authentication and SSO such DUO & OKTA, as well as endpoint solutions such Microsoft Intune, Cisco Umbrella, Sentinel One, Sophos Intercept, bitlocker, among others.I have led the cloud infrastructure support for over 7 years, including evangelization, design, implementation & strategy. I’ve implemented cost management process, including configuration management and tagging to leverage AWS cost explorer. Using AWS saving plans and AWS service adoption to simplify layout, reduce cost and increase performance.

Responsible for the management of the engineering and architecture teams as well as end-user support. I am also responsible for managing the allocation and utilization of resources assigned to support the clients in accordance with the established cost budget, ensuring customer satisfaction, developing strategic alliances with directors and offices as well as with potential Auxis clients. Our team supports over 2,500 servers and over 20,000 network devices. My main objective in Auxis is to ensure that we run as a well-oiled engine with polished roles and responsibilities and proper utilization of resources.As a Change Manager I am responsible for managing the activities of the Change Management process for the IT organization, I focus on the process as a whole more than on any individual change. I am responsible to oversee the process management and improvement to make sure process is aligned with business needs, as well as compliance and regulations.

Project ManagerConfiguration ManagerChange ManagerIncrease team productivity and efficiency through automation tools.Windows server 2012 deploymentImplement Dell MD Storage solution to replace Netapp platformCoordinate MS System Center 2012 deploymentSupport Office 365 implementationDevelop HyperV environment with Window Data Protection Manager and coordinate migration from VMWare platformDevelop Global Digital Archiving strategy and implement solutionSupport and Develop Netapp MultiStore solutions

Storage administration:Netapp filers management and deploymentHP MSA arrays managementXSAN environemnt administrationSAN switches administration and deplyomentBackup Administration:Commvault management and deploymentAtempo Archive managementTape libraries administration (Scalar i500 & HP)Monitoring Administration:Nagios management and deploymentLinux Administration

IT Service Continuity Manager & Disaster Recovery ManagerOversee the Business Continuity process accords the various Business Divisions to provide guidance and standardization for recovery and continuity.Storage AdministrationIn charge of management & deployment of the various Enterprise storage & backup solutions including SAN and NAS technologies such as Netapp, HP EVA and HP MSA arrays and SAN switches.Designed and Implemented Disaster Recovery Strategy & PlanMigrate Netapp filers from FAS960 to FAS3170Designed and Implemented SAN High availability fabric solutionBackup AdministrationIn charge of maintaining Recovery Solution globally via IBM Tivoli Storage Manager, including gathering data recovery and retention requirements among various Business Units. BackupExec administration, Tape libraries administration (IBM 3584 and Scalar i500)Unix administrationAIX and HP-UX second level support, responsible for managing mission critical systems globally.

AIX and HP-UX second level supportLinux administrator, shell scripting, Oracle DBA support, capacity and availability management

AIX administratorLinux administratorShell scriptingOracle DBA

Shift operatos supervisor

Execute runsheet, deal with printing stuff, perform manual backups