Jose David Quintero Alvarez Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Canada

• Improved processes and procedures, and implemented new policies across the campus, reducing lead times by 10-15%, and improving the overall satisfaction by employees and students.• Completely redesigned the supplies and inventory management system from end to end, including the full implementation of an ERP system, resulting in a significant reduction in inventory loss and instant access to over 50 different items.• Onboarded, trained and supported new employees on various systems, policies, and procedures ensuring the sustainability of high employee and student satisfaction. • Implemented operational excellence through developing and implementing a thorough facilities maintenance plan, reducing hazards and complaints by 50%.• Planned, organized and implemented the student onboarding events during the orientation week for an average of 600-800 students, including the collection, processing, and analysis of data, delivering high quality events with a high student satisfaction rate.

Mississauga, Ontario, Canadá

• Handled more than 60 different interactions per day. Performance of 95% satisfaction.

Colombia

I oversee and manage projects utilizing the Lean Six Sigma methodology to drive process improvements across global, regional, and country levels. Key responsibilities and achievements include:* Optimized workflows and project management by mapping over 55 process workflows and managing time allocation for more than 5 projects, utilizing Lean Six Sigma methodology and GAP analysis to significantly reduce waste across multiple projects.*Supported the building, development, and testing of more than three product prototypes for functionally and quality, improving productivity by 20-25%.*Conducted detailed process analysis and time-motion studies for 20 projects, enhancing efficiency and achieving a 30% reduction in motion waste and 5% cost savings.* Develop and implement process improvement methodologies such as BPMNs, RACI matrices, and communication plans to drive profitability through cost reductions. Utilizing tools such as Excel and SQL for data analysis, root cause analysis, and DMAIC methodology application.* Establishing KPIs and SLAs to monitor and measure process improvement initiatives' effectiveness.* Contributing to the development of business cases that resulted in over 50,000 EUR in cost savings through process enhancements aligned with Lean Six Sigma standards.* Developed time and motion studies over 20 different procedures, achieving 30% on motion waste reduction.

Bogota, Colombia

I specialize in leveraging continuous improvement principles to enhance customer service. My role involves identifying needs, investigating issues, and implementing solutions to ensure satisfaction. Key functions include:* Applying lean problem-solving techniques to address customer needs and achieve high satisfaction rates.* Providing sales support and promoting value-added services.* Managing and resolving complaints while driving process improvements.* Collaborating with teams to escalate complex issues and enhance customer experience.

Bogota, Colombia

I have effectively managed both administrative and operational aspects to ensure process efficiencies and cost-effectiveness, while driving significant operational improvements. Some of my key contributions include:*Implemented procurement negotiation techniques, reducing total inventory cost by 5%, and monitored the procurement budget to achieve an additional 2% cost reduction.* Strategic Procurement and Inventory Optimization: Skillfully managed procurement activities, leveraging principles of Lean management to negotiate the best prices even during challenging economic periods. Reducing excess costs through minimized waste and product damage.* Health and Safety Enhancements: Developed and enforced comprehensive sanitation and safety protocols, aligning with OHSA standards to improve workplace safety and compliance.* Human Resources Development: Oversaw the hiring process and developed initiatives to motivate and retain staff, enhancing overall productivity and job satisfaction.* Strategic Decision-Making and Crisis Management: Played a key role in formulating strategic decisions during the pandemic by designing and executing an adaptive accounts payable strategy, ensuring the organization's resilience and financial health.* Warehouse Management and Efficiency: Enhanced warehouse operations by optimizing product placement and streamlining employee workflow, using Kaizen principles to increase efficiency and accessibility.

Bogota, Colombia

I have streamlined administrative operations, focusing on procurement, financial management, and compliance. Key responsibilities include:*Developed and maintained spreadsheets and databases to track, analyze, and report on performance and sales data, while effectively managing supplier agreements to achieve a 6% reduction in lead time.* Procurement & Financial Oversight: Managed purchasing and daily cash flow, ensuring cost-effectiveness and financial accuracy.* Compliance & Safety Management: Enforced sanitation and safety standards in line with OHSA regulations.* HR & Vendor Coordination: Supported the HR processes from recruitment to training and maintained robust vendor relations to ensure smooth operations.

Bogota, Colombia

In my role as an Accounts Payable Intern, I efficiently supported the financial operations by enhancing invoicing processes and provider interactions. Key responsibilities include:* Technical Oversight: Managed electronic invoicing and financial software, ensuring accuracy and compliance. (Oracle Financial)* Invoice Management: Processed and approved invoices according to organizational policies, and assisted providers with any related queries.* Provider Relations: Communicated payment policies and deadlines to providers, facilitating timely and accurate payments.

Postgraduate Degree, Supply Chain Managment

Management In Process And Quality, Business Process And Quality

Business Administrator, Business And Managment