Directed a team of dispatchers, ensuring smooth daily operations for efficient material handling and deliveries.• Coordinated material pick-up and delivery schedules with key clients, including Liberty Puerto Rico and ClaroPuerto Rico, cultivating strong client relationships.• Implemented inventory management best practices, ensuring consistently accurate inventory and minimal discrepancies, while overseeing the training and development of warehouse staff.• Conducted regular maintenance inspections, promptly addressing issues to maintain a safe and organized warehouse environment for the team.• Collaborated closely with internal teams, including project managers and account executives, to meet and exceed client expectations, fostering a culture of excellence and client satisfaction.• Partnered with the Chief Executive Officer and Chief Operating Officer to ensure timely fulfillment of project material needs, providing seamless support across departments.

• Support the Operations Director in a variety of daily tasks, including report generation, shipping and receiving of items, inventory processing and quality control, as well as customer support.• Act as a key liaison between the Operations Director, Project Managers and clients to ensure that multiple projects are completed in an efficient and timely manner.• Enter all relevant data into the company database with a high degree of accuracy; this maintained an up-to-date paper trail and timeline of projects, clients, service appointments, and technical support cases.• Demonstrate troubleshooting skills to diagnose and repair POS terminals and payment terminals as necessary.• Monitor stock levels on a regular basis in order to ensure adequate resources are available for internal staff and external customers.• Regularly update our database system with current stock information to maintain accurate records of availability.• Work closely with other departments on company-wide initiatives such as launches or promotions in order to facilitate successful completion of all tasks related to these projects.• Develop techniques that increase productivity across the board by streamlining processes around shipping and receiving, inventory management, customer support inquiries and other administrative duties.

• Supervised a team of over 20 employees, ensuring optmal performance and results in accordance with Nike’sstandards and policies.• Developed and implemented processes which increased the productvity and efciency of the business whilealso leading toincreased revenue generaton.• Conducted interviews, on-boarded new hires, provided trainings and reviews, tracked employee performancemetrics, managed store schedules & payrolls.• Ensured compliance with OSHA regulatons for health & safety in the workplace. Maintained accuratephysical as well digital employee records.• Forecasted hiring needs based on trends, store KPIs and other indicators to ensure efcient operatons at alltmes.• Worked closely with senior leadership team to develop strategies for achieving organizatonal objectves suchas increasing sales volume.• Collaborated with other departments such as Marketng & Sales to create efectve promotonal campaignsthat led to a boost in customer loyalty and sales volume.

Managed the daily operatons of the Footwear department, overseeing visual standards, inventory accuracy,and customer service in order to maximize revenue and customer satsfacton.• Employed in-the-moment coaching of employees to ensure that all company policies were followed, as wellas mediatng any customer/employee conficts.• Assumed responsibility for cash handling processes such as tll countng and creatng nightly deposits, as wellas being a key holder for store access when needed.• Monitored stock levels on a daily basis to ensure that all sizes were available for customers and managedvisual merchandising displays to promote current events/sales.• Implemented thef preventon strategies such as CCTV placement, increased security patrols and themonitoring of suspicious actvity.• Trained employees on crisis management procedures to ensure that they could handle any issue with a levelhead while providing excellent customer service.

• Developed and implemented new strategies for inventory control which resulted in a 15% decrease indiscrepancies on the store’s overall inventory during my tenure.• Ensured all deliveries were processed quickly, efciently and accurately to ensure product availability forcustomers.• Conducted regular audits of inventory, including manual and computerized counts and updated recordsaccordingly to maintain accuracy.• Trained, mentored, and motvated team members to develop their skillset in order to enhance theproductvity of store operatons.• Regularly checked merchandise display areas and suggested new ideas for organizing products based oncustomer demands.• Assisted with creatng daily bank deposits from prior business day by countng cash register drawers andverifying amounts against sales receipts.• Responsible for unloading/loading trucks with merchandise while ensuring that shelves were stocked withthe appropriate amount of product at all tmes.• Maintained cleanliness of store foor by sweeping, dustng of shelving units, disposing trash in receptacles,etc.• Spearheaded the development of acton plans focused on beter inventory management practces that drovehigher efciency across the store operatons.• Monitored employee performance levels to minimize stock losses due to thef or negligence and tooknecessary steps to report incidents as needed.

Sell and manage season ticket accounts.Sell group tickets to youth soccer clubs.Serve affinity groups around the island.Organize and run soccer clinics.Gameday operations.

Supervise the Wellness and Recreation Center at Florida International University

Sell MembershipsTend for equipmentAll around customer service

Shadowing financial experts create detailed financial plans for affluent customers. Also, create an extensive and detailed manual for a software called eMoney Advisor.

Largest bank in Puerto Rico. Services include banking, wealth management, investment planning.; Provide financial advising to affluent customers, and the creation of a software manual.Create diverse financial solutions where the client could improve his financial situation.Analyze creative ways to help the client with investment planning, estate planning, and cash management. Provide the company with a comprehensive 50 page manual on financial advising software.