Joanna Serafin Email & Phone Number

Montclair, CA, US

Riverside, California, United States

-Process customer orders and inquiries via email and telephone-Quickly and effectively solve customer problems and maintain productive customer relationships. --Readily readjust priorities to respond to pressing and changing customer needs.-Recognize potentially adverse customer reactions and develop better alternatives.-Price out custom made parts.

Santa Ana, California, United States

-Preserve confidential client information-Pull files based on confidential client code-Create new files for clients and file accordingly

Ontario, California, United States

-Managed over 60 accounts for various school districts across California.-Responded to telephone and email inquiries, providing quality service to customers and associates inquiring about the availability of products and status of orders.-Followed up with customers to notify them of shortages and provided substitute items for unavailable product.-Provided.

Rancho Cucamonga, California, United States

-Reviewed debit card activity for possible fraud, approximately 120 cases a day.-Listened attentively to callers to ensure a positive customer service experience.-Assisted analysts with escalated calls whenever necessary.-Generated reports and updated spreadsheets according to cases worked.-Maintained accurate case detail reports for all possible fraud.

Montclair, California, United States

-Experienced retail stock clerk who is able to maintain several departments simultaneously.-Processed a variety of products in a quick and efficient manner, with a specialty in shoes.-Able to cycle product in and out based on inventory reports. -Cross-trained as a cashier who specialized in operating a fast paced environment while providing exceptional.

Psychology

Education record