In my tenure as the Country Manager for Bolt in Norway, I was at the forefront of pioneering the brand's presence and growth in the region. Here's a snapshot of my contributions:Strategic Leadership & Expansion:- Spearheaded Bolt's launch in Norway, successfully expanding our footprint to 11 cities.- Aligned and executed country-wide expansion in harmony with the group's overarching strategy.- Secured 5 tenders, including Oslo, showcasing adeptness in cross-functional project management.Operational Excellence:- Streamlined scooter operations, ensuring fleet availability.- Collaborated closely with logistic partners, guaranteeing compliance with city regulations.- Led efforts alongside the OM to maintain a zero backlog of damaged scooters and eBikes.Financial & Analytical Acumen:- Oversaw budgeting, P&L, forecasting, and reporting, particularly for new market launches.- Enhanced user conversion and engagement by strategically defining deployment areas, optimizing scooter count per spot.- Kept a vigilant eye on customer churn, proactively identifying and addressing risk areas.Stakeholder & Team Management:- Represented Bolt at various community events, city meetings, and media interactions, strengthening the brand's local presence.- Built, mentored, and expanded local teams, ensuring collaboration with the HQ.- Fostered a culture of cross-functional collaboration, working hand-in-hand with global teams including Policy, PR, HR, Marketing, Procurement, Legal, or Customer Support.Regulatory & Compliance:- Instituted compliant processes tailored to local regulations, ensuring Bolt's seamless operation in every city.- Liaised with diverse teams on a myriad of topics, from city relations and new strategies to safety protocols and marketing campaigns.Growth & Innovation:- Explored and implemented strategies to amplify our customer base.- Cultivated an inclusive and collaborative work environment, driving efficiency & innovation.

At Circ Norway, I championed operational excellence, ensuring seamless field operations and resource management. My key contributions encompassed:📦 Logistics & Warehousing:- Led field operations, including warehousing and logistics, ensuring efficient fleet and warehouse processes.- Strategically planned and executed warehouse inflow and outflow, adapting to business seasonality.🚀 Deployment & Fleet Management:- Orchestrated an optimal deployment, collection, and rebalancing strategy, maximizing fleet utilization while upholding safety standards.- Collaborated closely with the Lead Mechanic, supporting workshop needs and ensuring timely ordering of spare parts and tools.📈 Operational Oversight:- Monitored warehouse, workshop, and fleet metrics, leveraging internal tools to consistently meet and exceed KPIs.- Oversaw recruitment and managed staffing needs, aligning with business demands and seasonal fluctuations.🌐 Expansion & Strategy:- Played a pivotal role in ensuring operational readiness and efficiency.- Supported the City Manager in aligning field operations with the broader business strategy.

At Robin App AS, Norway's pioneering digital personal assistant, I played a pivotal role in streamlining operations and enhancing customer experiences. Launched in 2016, Robin revolutionized on-demand services via Facebook Messenger and its dedicated app. My contributions and achievements included:🚀 Operational Excellence: Spearheaded our unique selling proposition of delivering any product from any shop within the greater Oslo area in just 1 hour. Proudly, we surpassed this by achieving an average delivery time of 45 minutes. This happened way before Delivery as a Service (DaaS) firms championed the multi-product delivery.🌟 Customer Satisfaction: Maintained an impressive 4.9 customer satisfaction rate based on 100 reviews, a testament to our commitment to excellence.🔄 Customer Loyalty: Successfully cultivated a loyal customer base, with a 50% return rate, showcasing the effectiveness and appeal of our services.🚚 Fleet & Logistics: Managed and optimized fleet and logistics operations, ensuring timely and efficient deliveries, further solidifying our market reputation.📈 Go-to-Market Strategy: Devised and executed go-to-market plans together with the CEO, positioning Robin as a go-to solution for on-demand services in Norway.🛠️ Tech & Tools Implementation: Set up CRM and data collection tools, enhancing our customer relationship management and data-driven decision-making processes.📊 Leadership & Reporting: Regularly reported to the CEO, providing insights, updates, and strategic recommendations to drive continuous growth and improvement.My tenure at Robin App AS not only honed my operational and strategic skills but also underscored the importance of customer-centricity in the digital age.

At Foodora Norway, a leading name in food delivery, I took the helm as the Head of Recruitment Operations. While overseeing key operational aspects, I also wore the hat of a rider captain, personally taking to the streets and making deliveries. This hands-on approach provided me with invaluable insights into the challenges and nuances of the delivery process. My key contributions and responsibilities included:🚚 Fleet Scheduling: Mastered the use of Shyftplan to optimize fleet scheduling, ensuring timely deliveries and maximizing operational efficiency.🚴 Rider Team Leadership: Managed and mentored the rider team, fostering a culture of excellence and accountability. Supervised performance metrics to ensure top-tier service delivery to our customers.🛡️ Safety Advocacy: Proudly served as the HMS worker safety representative, emphasizing the importance of rider safety. Implemented measures and protocols to ensure the well-being of our fleet on the roads.📊 Strategic Reporting: Regularly liaised with the head of operations, providing critical insights, updates, and recommendations to enhance recruitment strategies and operational efficiency.My role at Foodora Norway not only deepened my expertise in recruitment operations but also reinforced my commitment to team management, safety advocacy, and strategic planning in a fast-paced delivery environment.

While pursuing my MSc in Business at the esteemed BI Norwegian Business School, I took on the challenging role of Project Manager. Balancing academic rigor with hands-on project management, I led initiatives that combined creativity with business acumen. My contributions and experiences included:📋 Project & Team Leadership: Steered multiple projects to fruition, ensuring timely completion and quality outcomes. Managed a small team, fostering collaboration and driving project success.🎥 Content Creation: Demonstrated a flair for crafting compelling content, resonating with target audiences and aligning with the school's brand ethos.🎬 Directorial & Creative Vision: Wore the dual hats of a director and creative consultant, bringing a unique blend of vision and execution to every project. Ensured that each project not only met but exceeded expectations.📈 Prolific Output: Proudly developed a total of 30 video projects, showcasing versatility, creativity, and a keen understanding of the medium.My tenure at BI Norwegian Business School not only honed my project management skills but also underscored the importance of creativity in the business world, blending academic insights with practical application.

While pursuing my Bachelor's in Business Administration, I embraced a part-time role as Project Coordinator, merging academic insights with hands-on marketing and coordination expertise. This dual responsibility allowed me to apply classroom knowledge to real-world scenarios, ensuring the success of high-profile events and stakeholder engagements. My key contributions included:📅 Event Coordination: Spearheaded the coordination of the IRNOP 2013 conference. Founded in 1993, IRNOP began as a network of researchers and has since expanded globally, connecting scholars from diverse fields like business, economics, and engineering, all sharing an interest in projects, project organizations, and temporary systems. I ensured the smooth operations of this significant event from inception to conclusion.🌐 Digital Media Management: Managed the event's digital media platform, ensuring timely updates, audience engagement, and consistent branding across platforms.🤝 Stakeholder Relations: Fostered strong relationships with key stakeholders, ensuring their needs were met and positioning the event as a must-attend in the industry calendar.🎙️ Field Coordination: Oversaw on-ground logistics for the week-long conference, hosting 200 delegates. Ensured every aspect, from registration to closing, was executed flawlessly.📊 Strategic Reporting: Regularly liaised with the department leader, providing insights, updates, and recommendations to ensure the event's success and enhance future initiatives.Balancing academic rigor with this pivotal role not only honed my event management and marketing skills but also underscored the importance of meticulous planning, stakeholder engagement, and effective communication in ensuring the success of large-scale events.

At the helm of Bus, a dynamic TV and Media content production company, I channeled my passion for storytelling and media into creating impactful content that resonated with diverse audiences. My journey as the CEO and Founder was marked by innovation, creativity, and a relentless pursuit of excellence. Key highlights include:📺 Pioneering TV Productions: Successfully produced and broadcasted acclaimed TV shows such as Câmara Clara (RTP2), Quilómetro Zero (RTP2), Sociedade das Belas Artes (SIC Notícias), Laboratório (SIC Notícias), and Mundo de Experiências (SIC Notícias).🚀 Start-Up Approach: Embraced the philosophy that each media project is akin to a start-up, leaving its unique imprint and legacy in the media landscape.🎬 Creative Direction: Led as the creative force behind numerous projects, ensuring each piece was not only engaging but also pushed the boundaries of conventional media when digital was replacing analog.✍️ Diverse Content Creation: Crafted content tailored for various media channels, showcasing versatility and a deep understanding of audience preferences.📋 Multi-Project Management: Seamlessly juggled multiple projects, from TV shows and music videos to political campaigns and design projects, producing over 200 media projects in total.🏆 Accolades & Recognition: My small-team dedication to excellence was recognized with several awards, including the prestigious Red Dot Award in communication design (2009) for KMZERO's graphic mood.My tenure at Bus not only solidified my reputation as a young media buff but also underscored the importance of creativity, innovation, and strategic leadership in the ever-evolving world of digital TV and media content production.

As the Production Director at Subfilmes Creative Network, reporting directly to the CEO, I seamlessly blended strategic oversight with hands-on project management, driving the successful execution of diverse media projects. My tenure was marked by a commitment to excellence, innovation, and team collaboration. Key contributions and experiences included:🎬 Project Management: Spearheaded the management of a diverse portfolio of media projects, ranging from TV shows and music videos to institutional movies tailored for both public and private sector clients.🤝 Key Account & PR Management: Cultivated and nurtured client relationships, ensuring their visions were brought to life while also managing public relations to enhance the brand's reputation in the industry.💼 B2B Sales: Leveraged my industry insights and network to drive B2B sales, positioning Subfilmes as a go-to creative network for bespoke media solutions.📊 Budgeting & Financial Oversight: Oversaw project budgets, ensuring optimal resource allocation and financial viability, while delivering top-tier content.👥 Team Leadership: Managed and mentored small, agile teams, fostering a culture of collaboration, creativity, and efficiency. Ensured that every team member was aligned with the project's goals and delivered their best.My role at Subfilmes Creative Network not only honed my production and management skills but also underscored the importance of client relationships, financial acumen, and team leadership in the dynamic world of media production.