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Jose Rey Peña is listed as IT Support | Service Desk Engineer | IT Engineer based in Isabel, Eastern Visayas, Philippines. AeroLeads shows a matched LinkedIn profile for Jose Rey Peña.
Jose Rey Peña previously worked as IT Technical Support L1 at Psg Inc. (Msp) and Service Desk Engineer L1 at Barecove Technology (Msp). Jose Rey Peña holds Bachelor Of Science - Bs, Information Technology, 1.81 Total Avg Gpa from Visayas State University.
Experienced IT support professional with years in technical support and system administration, specializing in efficient problem-solving and customer service. My background includes extensive experience with Microsoft 365, Windows Server, Active Directory, and network management tools like Cisco Meraki and SonicWall. Skilled in resolving complex technical issues, I have supported clients remotely, ensuring seamless service and minimizing downtime. My roles have equipped me to handle ticketing, documentation, and escalation, as well as guide junior team members. I’m passionate about leveraging technology to solve business challenges and continuously improve IT processes.
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Memphis, Tennessee, United States
I provided dedicated remote support to clients across various technical domains, ensuring efficient and seamless operations in complex, multi-user environments. My responsibilities included managing help desk ticketing systems to address user issues promptly, troubleshooting connectivity, email, and application-related concerns, and resolving hardware and.
Hong Kong SAR
I served as a Service Desk Engineer L1, where I provided remote support for clients. My core tasks included resolving system issues across multiple platforms, configuring Active Directory permissions, and managing Office 365 license allocations and mailbox policies. I ensured the smooth operation of both cloud and physical backups, closely monitoring Datto.
Isabel, Eastern Visayas, Philippines
In my role as an onsite IT Technical Support at FENESTRA VIRTUAL SOLUTIONS, I supported end-users by troubleshooting software and hardware issues, setting up and maintaining computers, printers, and POS systems, and ensuring reliable office connectivity. I also worked on fiber network layouts and routing, addressing complex technical issues that arose in a.
Isabel, Eastern Visayas, Philippines
As an IT Technician at CONNECT.PH, I was responsible for configuring and maintaining IT infrastructure, ensuring smooth daily operations for onsite users. My tasks included setting up desktops and laptops, performing system upgrades, resolving network issues, and maintaining overall hardware performance. I excelled in identifying network issues swiftly and.
Isabel, Eastern Visayas, Philippines
During my internship, I assisted with routine IT maintenance tasks, providing support to end users and shadowing senior technicians to develop hands-on skills in system administration and troubleshooting. This experience served as a valuable introduction to IT support within a professional environment, where I gained essential technical skills and learned.
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Jose Rey Peña is listed as IT Support | Service Desk Engineer | IT Engineer.
Jose Rey Peña is based in Isabel, Eastern Visayas, Philippines.
Jose Rey Peña has worked for Psg Inc. (Msp), Barecove Technology (Msp), Fenestra Virtual Solutions (Bpo), Connect.Ph (Itrs), and Philippine Associated Smelting And Refining Corporation.
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Jose Rey Peña holds Bachelor Of Science - Bs, Information Technology, 1.81 Total Avg Gpa from Visayas State University.
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