Jose Monzon Email & Phone Number

Panama City, Pa

Panama

Advisory and Consulting in:- Human Capital and Competences Assessment- Compensation and Benefits Central America- Human Capital Information Systems Implementation- Leadership Development and Succession- Digital Transformation- Information Systems Implementation / Change Management- Customer Experience Strategy Development- Management Information Systems- Payroll/Labor Payroll and Benefits Systems - Attendance and Overtime Control

Panamá

Consulting Firm specialized in Talent Measurement, regional distributor of the Psychometric Measurement systems of Saville Assessments. Position: Senior Consultant Direct report: Senior Partner Carlos LeiroResponsibilities:• General Administration• Commercial Management• Digital TransformationMain achievements:• Maintain the Organization during Pandemic 100% remote and provide services with the same agility that were developed in normal situations, with emphasis on wellness and safety.• Implementation of new electronic collection channels at an international level.• Build the Digital Development Solutions and Analytics team.• Promote the Saville Assessment Solutions in Central and South America. In Panama, development of new accounts like DIGICEL, using the WAVE assessment solutions.

Panama, Costa Rica, Nicaragua Y Rep. Dominicana

Centroamerica Y Rep. Dominicana

Reporting directly to the CEO, Eng. Jose Agustin Moscoso, the responsibilities are :• Direction and guidelines in all aspects of Human Capital responsibilities. Management and continuous improvement of HR subsystems in Central America, Organizational Leadership Development, Employee Experience, Industrial Safety and Wellness. Compliance with Central America Labor Legal Law and Standards. I also had direct responsibility for guiding and supporting the Corporate Director of Sales and Marketing in the development and implementation of our new Customer Experience Strategy.Main achievements:• Implementation of Franklin Covey's 7 Habits of Highly Effective People 4.0 Program for the entire Leadership Team in Central America. • Success negotiation of the collective agreement of Plastiglas Panama 2017-2021 with positive results for both parties and being recognized the achievement by the Ministry of Labor of Panama.• Converting El Salvador Plant into a leader in Industrial Safety in Central America, 0 accidents from 2015 to 2019 through the design and development of the strict Occupational Safety and Health training program, winning several national awards from 3M - ASIPLASTIC.• Design and Development of the Commercial School supporting the new commercial structure and the Customer Experience Strategy.• Lead the acquisition of the Injection Operation of Preforms and Caps of the AJE Group in Guatemala for 2 months until it was completed. With great success on all goals (Talent Management, Labor Agreements, Safety and Health, Employee Experience and Wellness) recognized by AJE Group as by the new majority shareholder of Plastiglas, the San Miguel Industrias PET Group

Panama

Independent consultant in areas of Human Capital, Customer Experience and Information Systems. Implementation of CRM Systems VTIGER Implementation of HR Systems KRONOS, SPYRAL, PAY DAY, SAP and VisualHUR. Process Reengineering, Management Systems Optimization, LinkedIN for Business, Online Surveys and Organizational Development.

Panama

As a member of the Executive Committee, Direct Responsibilities for Human Capital Administration at the Sheraton Hotel, achieving objectives such as: • Strengthened the Talent structure by developing a Manager's Measurement and Succession program, which enabled the Organization's Key Players teams and increasing our Costumer Experience Index KPI. • Design the three phases program for managers success careers (map of competences by position, measurement of competences and development of the action plan with the Manager). These programs provide important results in the development of our Managers Staff and decrease the rotation KPI. • Structured the Human Resources Department to adapt quickly and Agile to the new Market environment in 2010, managing to overcome the high turnover of personnel. • Build the first salary scale of the organization based on national benchmark, which allowed the correct compensation for position with internal equity and external competitiveness. • With the General Manager, lead the collective agreement negotiation, achieving the objectives set by the organization in labor relations and in financial indicators. Employees – 700

Panamá

Human Resources Manager for the commercial operations of Coca-Cola FEMSA Metropolitan Area (Panama, Colon and Chorrera). • In charge of the employee relocation (300 employees) from the Chilibre 30 years Old Distribution Center to the new Distribution Center MEGA Panama in Villa Lucre. Development the new HR strategies provided from Latincentro Headquarters Costa Rica / Mexico, improving the working condition and a better experience for the employees. • Hiring the new FEMSA's Operative Personnel Team in Colon, achieving distribution increase goals and improving delivery times by more than 70%. Employees – 400

Panama

Operational Team Leader for Human Resources Services with SLA.Direct responsibilities with the Executive Committee and Buzz Allen & Hamilton and Inspirit, in the development of the SSU (Shared Services Unit) called Shared Services Business Unit.• Human Resources operational group Leader, supporting all the HR operations of the group (4 companies – CABLE ONDA (today Tigo Millicom} – DSC – Media Ventures, Telemetro Canal 13 y RPC Canal 4 1500 employees). •In charge of the unifying payment systems project for all companies, with complete success of 100% of the objectives expected. • Implementation of the first corporate intranet, online training system and supervised the creation of the virtual process model in this platform. • The HR Services include : Employee Experience Activities, Wellness, Training, Labor Relations, Payroll, Legal Agreements, Budget Administration, Hiring and Outplacement.Employees – 1500

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Strategic Human Capital Planning, Human Capital, The William Davidson Institute At The University Of Michigan

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