Consultant partner specialized in IT structuring, digital transformation and operational efficiency.

Strategic advisory support for business models development based on technology.Strategic project integration and implementation at Porto Seguro (insurance company), covering business strategy, business processes, and IT systems from a holistic scope. Implementation of a brokers portal for web and mobile platforms as well as the integration of Siebel CRM with legacy systems, providing savings around US$ 1 million.Implementation of a set of accelerators and a new systems development platform, which saved 80% in project timing and costs.

(Staff: 640 employees | Budget: US$ 100 million | Report to: Vice President)As COO my main challenge was to ensure a huge geographic expansion and at the same time enhance the most important processes. I started the construction of the new headquarter facilities, which had 2200m2 of office floor with a budget of US$ 40 million.I headed the construction portfolio for the opening of 80 new offices and service centers with a budget of US$ 35 million.I centralized the issuance operations of all products (Auto, P&C, Life, Health) using the Shared Service Center concept.I also implemented a new online system responsible for quoting, rating and issuance (for brokers and direct sales) for over 40 Auto, P&C and life insurance products, reaching over 90% of total transactions with a revenue of US$ 2 billion.I improved the stock control process, providing traceability, delivery management and waste reduction. I implemented KPIs, providing control and visibility for the procurement area, supply and facilities services.

(Staff: 500 employees | Budget: US$ 70 million | Report to: CEO)I reorganized both processes and IT structure, getting closer relationship with internal client and greater efficiency level, innovation, agility and business strategy alignment.I created Governance department responsible for IT Governance, Service Desk, Software Quality, KPIs, Architecture, Methodologies and People Development. I established and guided the implementation of 4 ITIL disciplines (Incident, Problem, Change and Delivery) and a new IT Management Model (Demands, Budget and Costs, Monitoring Team, Project and Service Goals) through the generation and dissemination of Team Performance Indicators for accountability to internal clients, raising the IT Maturity level.I evolved the Development Multi-Sourcing Model increasing the scalability of the systems development area, having 80% of the code generation being produced by external software factories.I was the IT Strategic Plan and committee responsible and one of the members of both the Auto and the Customer Service committeesI promoted the development of the whole IT leadership through assessments and coaching programs based on the new competences desired to the IT area. I instituted a new area to train and develop high-performance trainees for IT, inserting 50 new professionals a year, dealing with the lack of specialized manpower.In order to make the enterprise growth feasible I built a new Tier 3 Data Center with total infrastructure redundancy and 1320m2 dedicated to server hosting, providing performance and high availability of the systems.I implemented a new Auto Insurance Claim system that automatized the whole claim process using predictive analysis, segmentation, BPM/BPEL, Business Rules Engine and Internet Searching Robots. This system enabled the automation of analysis and settlement of claims with no harm to the product loss ratio, making feasible the business growth with the same staff size.

(Staff: 100 employees | Budget: US$ 6 million | Report to: CIO)I was responsible for Auto and P&C systems (the whole development cycle) and Business Intelligence Systems.I implemented a new personalized online quotation process for Auto insurances (600.000 transactions a month). This project enabled considerable cost saving and provided more agility to the Auto Insurance policies system. Besides, it also provided insurance loss ratio reduction.

(Staff: 50 employees | Budget: US$ 15 million | Report to: CIO)I was responsible for Software and Data Architectures and for the selection, hiring, installation and management of the software, servers, and personal computers of the whole company.I implemented an electronic exchange system for Auto Insurance Proposals, bringing agility for both brokers and company processes. This was an innovative and pioneer project in the insurance market.I implemented an automatic service dispatcher (for towing and home services), including a completely new device (with GPS and Sim Card) installed in the truck. This project enabled the fleet growth and a drastic reduction in the response time for customers, generating the image of excellence held by the company until the present time.

Responsável pela arquitetura de Sistemas, Softwares e Dados e pela contratação, implantação e manutenção de servidores e softwares da plataforma corporativa Unix.Implantei todo o ambiente Web (Institucional e Portal do Corretor – COL), disponibilizando as primeiras transações Web para o corretor, pioneiro no mercado segurador.

(Staff: 15 employees | Budget: US$ 10 million | Report to: CIO)I was responsible for the System, Software and Data Architectures, as well as for the selection, hiring, installation and management of the software and Unix / Linux servers.I implemented the whole web infrastructure, delivering the first online transactions for brokers in the insurance market.