As a member of the City and County of Denver’s executive body, I am responsible for setting and operationalizing the city’s broader vision, strategy, and goals.Lead Mayor’s Office employee engagement initiativesCoordinate messaging, talking points and press announcements with city agenciesJoint information center liaisonLead crisis communications, media training and Spanish media relations Lead briefings and messaging for Mayor’s Office staff.Led planning committee for 2024 State of the City. Led external communications during House1000 Initiative.

Denver International Airport (DEN) is the third-busiest airport in the world, connecting Denver globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people.Jose led all external communications for the airport including media relations and crisis communications and provides communications support to other divisions within DEN. Jose was one of the airport’s lead spokespeople, particularly during crisis situations. Additionally, he developed strategic communication plans and provided high-level media relations including researching issues, interviewing, and preparing subject matter experts.Responsibilities:Develop, execute, and evaluate strategic external communications.Maintain a high-performance team and establish management practices and process that ensures the accomplishment of performance standards.Develop strategic messaging and statements during crisis or for various issues and prepare talking points for leadership media interviews.Provide crisis management and/or communications during emergency situations, acting as the lead information source to the public and media and work with stakeholders such as police, federal agencies and airlines to coordinate response and messaging.Develop communication plans and strategies for enhanced PR with target audiences.Work with the marketing team to support the development of the social media strategy; create compelling and relevant social media content that grows followers and engagement.Identify and foster relationships with new media partners to expand coverage and pitch compelling stories.Develop and execute media training for executives or other key DEN leaders.

Serve as Denver Water’s bilingual spokesperson and media contact.Develop strategies and recommendations for stories, social media strategies and delivery platforms.Track and measure organizational metrics, analytics and conversations to amplify reach through the utility’s brand journalism site and social media channels.Develop, manage and implement Denver Water’s social media and crisis communications plans.Help coordinate more than 600 media requests and 100 interviews annually with the appropriate experts within the organization.Lead a multilingual communication process with now more than 20 Spanish stories, improved Spanish marketing materials and translations.

Spokesperson for Colorado's oldest and largest water utility. Oversee social media strategy and content creation.Help organization inform and educate the public through social media outreach and news site story development.Coordinate media outreach and recommend and review media options to communicate appropriate messages.Monitor news media coverage.Serve as on-call emergency contact.Report and analyze impact of social and traditional media strategies.

- Worked in a secure environment handling sensitive information and documents on a daily basis. - Translated and transcribed sensitive material from Spanish to English for Federal, State, and local agencies.- Summarized and relayed time-sensitive material in an efficient, effective and accurate manner, often in a high stress environment.

As an account manager, I helped provide management services for two non-profit professional associations including: Project managementDay-to-day operationsMembership programs/servicesEvent management (exhibits/sponsorship)Marketing/outreachPlan implementationClient meeting management

• Support and serve multiple Kellen teams and association committees – from membership and communications to education and certification– providing exceptional service and executing missions and objectives• Respond to multiple inquiries and requests, preparing communications and informational materials• Prepare high quality written material for websites, newsletters, e-blasts and other communications vehicles using Survey Monkey, Adobe Creative Suite, Constant Contact, among others.• Collaborate with multiple internal departments, including accounting, membership and meeting planning• Prepare for and attend various client meetings• Increased annual conference sponsorship by 22% during first year.• Support meeting planning, including onsite support• Navigate complex environments to develop and maintain lasting relationships

•Strategic research and creation of external and internal communications for clients, including newsletters, feature articles, email communication and press releases using AP style.•Direct management of client accounts.•Prioritize assignments while achieving communication, strategic, client and campaign goals. •Local media and national trade media communication and coordination to increase client exposure and drive content.

•Researched and developed monthly newsletters, monthly feature articles and weekly press releases for various clients.•Part of a team that planned and organized three different fundraising events in Denver. The events had between 200 - 300 attendees and raised between $10,000 - $50,000.Event logistics:•Research and create local media lists.•Assist in brainstorm of theme ideas and design of event materials with Adobe Creative Cloud software.•Designs include: invitation design, sponsorship package development, event signage and donation solicitation letters.•Create, organize and manage social media dashboards and posts.•Pitch local media coverage.•Attend client meetings and board member meetings.•Post and manage event calendars.•Delegate volunteer tasks during events.•Communicate with board member and volunteers.

• Balanced monthly, quarterly and yearly restaurant expenses such as restaurant repairs, small wares, uniforms (semi-variables).• Managed up to 8 people at one time, 30 + employees.• Assisted with training and day-to-day problem-solving with customers, employees, suppliers, and upper management.

• After-school adult ESL instructor. Taught English as a second language.• As a DellTechKnow instructor, I educated students on basic components of a computer system.• Showed students basic software installations and applications such as Microsoft Windows 98, 2000, XP, Microsoft Office 2000, XP.As a Youth ESL Instructor, I worked with Spanish-speaking youth to develop their writing, reading and communication skills.

• Tested vehicles as instructed by the State to ensure environmental quality.• Trained and developed others to ensure testing procedures were followed.• Responsible for station’s budget, scheduling, customer service.• Ensure vehicles were tested properly while maintaining a safe environment. • Managed team of 10-15 employees.