Jose Roche Email and Phone Number

● Customer advocate in charge of providing technical and operational guidance to help customers develop best-in-class cloud strategies to plan, migrate, operate and reinvent in AWS.● Serve as a subject matter expert driving discussions across the organization’s teams - Developers, Operations, Security and Senior Leadership executives, among others, to guide and help them plan, deploy and build cloud native solutions using best practices, while proactively helping them keep their environments operating secure and in good health.● Onboard and develop relationships with new customers to AWS.● Serve as customer’s navigator for support needs, feature requests, specialized launches, architectural/operational guidance and service events that require escalation and prioritization.● As the principal technical advisor for the customer, I help set strategic direction by driving discussion with the customer's executive leadership and aligning resources within AWS to better serve the customer's business and technical goals.● Engage with customer’s teams on a monthly and quarterly basis to perform business reviews and provide overall account highlights, optimization opportunities and review key metrics, milestones and accomplishments. ● Deliver multiple entitlements such as Immersion days, Operations Reviews, Well-Architected Reviews, Migration Readiness Assessment, Game days, Training, Service Deep Dives, Hackathons, etc. to help identify organizational, technical and capability gaps and mitigate those gaps.● Subject Matter Expert in Migrations and aspiring member of the Technical Field Community Area of depth.

• Lead multiple teams responsible for the day-to-day execution, production, service delivery and performance of various areas within Operations responsible for clients’ deliverables.• Mentor and coach direct reports and work with them to identify, engage and develop their careers through check-ins, talent/performance reviews, action planning and annual summaries.• Ownership of Operations budget planning, tracking and expenditure. • Serve as SME providing end-to-end production and operational support in addition to delegating day-to-day execution and troubleshooting of all Operations workloads and services.• Design and implement operations run/play books, disaster recovery plans, business continuity plans and security policies.• Oversee all maintenance of operations owned infrastructure in addition to overseeing the management and support of various areas such as Data Operations, audits and deliverables. • Implement and manage quality metrics and quality controls, taking remedial action to correct any problem that could impact quality and/or SLAs.• Engage in continuous process of automation and optimization of all our production workloads.• Meet with clients at all levels, including executive level (VPs, C-level), across the industry to provide updates on our execution and operational health as well as future plans and projects.• Continuously support commercial teams across different countries grow our businesses by providing operational support during client negotiations.• Present and talk during industry events, such as conferences, product launches, seminars, etc., as needed, to support the business from a subject matter expert in Nielsen Operations.

• Manage teams responsible for the day-to-day execution, production, performance to ensure quality, and management of our client’s daily deliverables for the Latin America region.• Ownership of Operations budget planning, tracking and expenditure.• Create, design, and implement quality metrics/controls taking action to correct any problem that could impact quality and/or Service Level Agreements (SLAs). • Functioned as subject matter expert providing end-to-end production support for Global Media Operations.

• Subject matter expert providing end-to-end production support for Global Media Operations.• Drove standardization and continuous improvement of processes and standard operating procedures.• Developed training standards, material and best practices to improve consistency and quality of deliverables.• Ensure all data received and exported (inbound/outbound shared information) is secure and integrated smoothly to new and/or existing environments throughout various Nielsen locations. • Participated in global Business Process Improvements (BPI) initiatives.• Managed projects and provided cost estimation for new products and services (RFP) in new markets.• Managed startup of new operations in new markets across the globe.• End-to-end ownership of Puerto Rico Media Operations.• Advance the business solution integration with other applications and services.

• Responsible for day-to-day management of IT department; including the day-to-day TAM operations and troubleshooting of all IT/Production related equipment (Servers, Clusters, VM, Firewalls, Databases, Internet links, SAN, peripherals, etc.). • Led the design and implementation of disaster recovery plans, ensuring proper compliance with business continuity plans and company/industry standards

• Responsible for day-to-day management of IT department• Led WAN/VPN/PBX infrastructure, budgetary, policies, documentation, and equipment acquisition• Directed the planning, acquisition, integration and implementation of new technologies (hardware and software)

Network/computer systems design, administration, support and troubleshoot. Provide administration and support for a wide range of technologies such as: Windows NT/2000/2003/2008 servers, Novell Netware servers, UNIX, and Linux servers. Design and deploy from the ground up multiple Active Directory infrastructures. Devise and manage network infrastructure, such as WAN, T1, DSL, WIFI, VPN, Intranet/Extranet, Web Servers, Mail Servers, File Servers, Data base Servers and SharePoint Servers. Plan communications cable infrastructure, such as CAT5e, CAT6, and Fiber Optics. Plan and manage security systems (intruder protection), such as firewalls, DMZ, customized filtering, packet tracing and corporate server managed antivirus programs. Provide configuration, administration and maintenance of routers and network switches. Plan the installation and management of backup and recovery solutions, power failure protection solutions and help desk ticketing solutions. IT ConsultantIn charge of providing network systems design, administration and support for different networks environments for different organizations. Plan and implement networks , backup-disaster recovery plans, security policies, and workflow schemas customized to client’s specific needs. Design, install and manage IT automation systems. Manage the planning, configuration, operation, documentation and optimization of information systems for multiple companies. Perform technology product evaluations, troubleshooting and recommendations to comply with our clients’ business objectives and ensure optimal network performance. In charge of devising, writing, managing and updating the Information Systems communication, network analysis, security and disaster recovery plans.