- Management Technology Department.- Member of Executive Committee.- Development, analysis and improvement of processes, methodologies and subsequent technological integration for maximum efficiency and performance.- Project Management under the direction of PMP certification.- Business Intelligence: Analysis, identification and development of kpi’s to subsequently generate reports to aid in decision making. SSRS. Microsoft SQL Server. Analysis Services.- Management of software and infrastructure vendors.- Ensuring coordination and compliance with LOPD- Development, design, management and integration of solutions such as IP Telephony, CRM.- Reduction in communications spending by creating software and negotiating rates.

- Reporting requirements analysis and development platforms such as Microsoft Reporting Services BI.- Development of desktop applications.- Installation, configuration and programming of SharePoint.- Integration Desktop and Process Analytics (Verint) in process of the company to improve them.

- Management and planning of an international team.- Design and development of reports and quality indicators customer.- Dialogue with the heads of customer service departments of different companies. (Telco, Energy, Banking, Health Insurance)- Improvement, development and maintenance of Business Intelligence platform.- Ensuring the quality, consistency and integrity of data reports.

- Implementation of the developments indicated by customers and technical team leader.- SQL and Reporting Services developer

- Analysis, Design and improving business processes and customer service operations in Telefonica SA by implementation tools as eGlue (Nice).- Provision of information and identification of indicators of tool use by users.