Jose Luis Santos Montiel Email & Phone Number

Mexico

México

Responsible for the evolution of digital fintech products with focus on digital credit and its convergence with mobile operator services.Product vision definition.•Utilize strategies and tools to apply business intelligence processes to over 35 million monthly users to understand their needs and behavior.•Analyze customer needs and expectations, prioritizing data-driven decision-making to define their objectives.•Understand the organization’s strategic goals and align them with user needs and customer objectives to develop a cohesive product vision.Customer and stakeholder management.•Serve as the main point of contact between the client and the internal team, ensuring clear and assertive communication at all times.•Work with clients to ensure that the product vision benefits both parties and positively impacts users.•Conduct executive presentations for clients and stakeholders, showcasing the results clearly and assertively.Product backlog management and prioritization.•Keep an up-to-date list of tasks and features for the product, aligned with the product vision.•Prioritize backlog items based on the value they provide to the user, the client, and the company, as well as their technical feasibility.•Manage the product roadmap to ensure each release includes the features agreed upon with the client and stakeholders.Monitoring and evaluation of product progress.•Define key performance indicators (KPIs) to evaluate product performance.•Monitor product KPIs using tools such as BigQuery, Looker Studio, or Grafana.User Experience (UX) Management.•Collaborate with UX/UI designers to generate value propositions to be presented to clients and stakeholders.•Ensure the product has excellent functionality and also provides a smooth and satisfying user experience.Innovation and Continuous Improvement.•Stay informed about new trends, technologies, and opportunities in the digital industry for product evolution.

Ciudad De México Y Alrededores, México

During my tenure at SpeedyMovil, I served as a product and business advisor to drive new business lines focused on mobile operators with a presence in Mexico and Latin America (Telcel / Claro). Some of my main activities included:Customer Relationship Management.•Enhance Client Communication: Fostered close communication with clients through a deep understanding of their needs and timely resolution of their concerns.•Advising on New Trends and Solutions: Provided insights and guidance on emerging trends and solutions for mobile operators in developing markets such as Argentina, Uruguay, and Peru (Claro).•Presenting Results to Stakeholders: Delivered presentations to stakeholders, ensuring the quality and accuracy of information and materials for easy comprehension.Product Management•Ensure Platform and Application Performance: Monitored and ensured the proper functioning of platforms and applications through dashboards and key performance indicators (KPIs).•Optimize Products: Implemented optimizations to reduce resource consumption in alignment with new cloud features and operating systems.Product Evolution•Generate Data-Driven Recommendations: Created recommendations to grow the business based on data-driven decision making (DDDM).•Gather Commercial Requirements and Oversee Development: Collected commercial requirements and monitored their development through to delivery to the client, using a roadmap of features.•Research Market Trends and Develop Solutions: Conducted research on new market trends and developed new solutions based on big data generated from our operations.

México

• Usage and administration of servers with GNU/Linux operating systems. • Research and deployment of open-source tools for managing high-demand infrastructure. • Creation of manuals for the researched and implemented tools. • Development of incident management plans for IT services.

Engineering, Telecommunication Engineering

Diploma, Finance

Cultural Exchange English Course C1, Languaje