Jose Suarez Email & Phone Number

Guadalajara, Jal., MX

Guadalajara, Mexico Metropolitan Area

Helping clients to enhance their security

Área Metropolitana De Guadalajara, México

Focus on adoption / expansion of IBM productsDrive product workshopsIdentify new use cases aligned with business prioritiesArchitecture validation and product feedback & requirements

Área Metropolitana De Guadalajara, México

Help to build the management system for the customer success organization in Americas

Guadalajara Y Alrededores, México

Sales Forecast, focus on accuracy and data integrityProvide sales pipeline metrics, business insight and analysisResponsible to manage sales operationsClient relationship management, provide insights to identify pervasive issues and work with sales & marketing to improve our client satisfaction

Guadalajara Y Alrededores, México

• Based in IBM’s Guadalajara Campus.
• Manage a unit of 30 sales advisors supporting 750 sales leaders, responsible to ramp up the project.
• In charge of the global sales support for two IBM business units, ensuring cross-team collaboration between India,China, and Guadalajara, Mexico.
• Project Manager in the implementation of a CRM tool (ServiceNow) to ensure execution from front line employeesto executive presentations.
• Assured employee engagement created a management system based on Design Thinking & Agile culture to driveinnovation and business results.
• Mentor & Coach employees to help them grow within the company based on their skills.

Guadalajara Y Alrededores, México

Responsible for the sales management system for major US markets, weekly business overview presented to VP’s with insights and suggested action plans to improve sales performance.Communication bridge between BAs, development, and executives, translating business needs into reporting requirements.

Guadalajara Y Alrededores, México

• Managed 7 supervisors and 150 phone representatives.
• Worked with one of the US biggest cable companies, ramped up the up-training of sales and technical skills of allemployees, became a Center of Excellence.
• Responsible for staffing, employee satisfaction, call center metrics (attrition, adherence, first call resolution, C-Sat,sales), development & coaching.
• Improve billable efficiency by 20% working with workforce team to ensure correct allocation of resources whileachieving the defined QA goals.
• Defined an action plan and achieve a 50% YOY sales increase, based on sales training and coaching, developedsupervisors on the sales process.

Guadalajara Y Alrededores, México

• Responsible to increase sales performance of one site (1000+ employees) and assure integrity in all salestransactions, led a team of 5 sales analyst in charge of executing sales strategy and audit to comply with QA.
• Sales performance increased 30% during the first 3 months of the assignment, reaching a 75% total increase YOY.
• In charge of sales commissions for all the employees, working with Account Managers for correct billing to ourclient and finance.

Guadalajara Y Alrededores, México

• Coach of a 20 phone representatives’ team, ensured attendance, coach them in sales, QA, C-sat.
• Awarded with the Master Coach Certification after exceeding sales and C-Sat goals for 1 consecutive year.

Guadalajara Y Alrededores, México

• Learned soft skills including communication, emotional intelligence, how-to walk-through step by step process toour customers.
• Become top Performer after 6 months in the job, achieved 100% bonus each month.

Guadalajara Y Alrededores, México

Especias y plasticos Teresita is a Mexican company specialized in the food industry, they are major distributors in the pacific area of raw material for the food and I was given the opportunity to work with them as a head of their supply department in Guadalajara, Jalisco.* Successfully helped them in the transition over to a new ERP to have a better.

Industrial Engineer

Industrial Engineer