Josephine Smørum Vang Jensen
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Josephine Smørum Vang Jensen Email & Phone Number

Senior Team Manager, Customer Service at DEAS A/S
Location: Copenhagen, Capital Region of Denmark, Denmark 9 work roles 3 schools
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Current company
DEAS A/S
Role
Senior Team Manager, Customer Service
Location
Copenhagen, Capital Region of Denmark, Denmark
Company size
725 employees

Who is Josephine Smørum Vang Jensen? Overview

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Josephine Smørum Vang Jensen is listed as Senior Team Manager, Customer Service at DEAS A/S, a with 725 employees, based in Copenhagen, Capital Region of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Josephine Smørum Vang Jensen.

Josephine Smørum Vang Jensen previously worked as Team Manager, Customer Support Center at Deas A/S and Recruitment and Onboarding Coordinator at Bazoom Group. Josephine Smørum Vang Jensen holds Bachelor'S Degree, Business Administration And Service Management (Tourism & Hospitality), 10 from Copenhagen Business School.

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DEAS A/S

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Profile bio

About Josephine Smørum Vang Jensen

As a Team Manager, I am driven by commitment to fostering collaboration, cultivating talent, and achieving outstanding results. My leadership philosophy revolves around empowerment, transparency, and continuous growth. I believe in creating an environment where every team member feels valued, supported, and inspired to unleash their full potential. Through nurturing open communication channels and promoting a culture of trust and accountability, I strive to develop a team dynamic that thrives on collaboration and innovation. My dedication is directed towards ensuring the delivery of exceptional service to our clients, stakeholders, and team members.I am adept at navigating challenges, identifying opportunities, and implementing innovative solutions. I enjoy challenges and continuously aim to enhance my personal and leadership skills through ongoing development. With my international and expat background, I am deeply passionate about connecting with individuals from different backgrounds and cultures. As a Team Manager, I get to do exactly that.

Current workplace

Josephine Smørum Vang Jensen's current company

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DEAS A/S
Deas A/S
Senior Team Manager, Customer Service
Copenhagen, DK
Website
deas.dk
Employees
725
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9 roles

Josephine Smørum Vang Jensen work experience

A career timeline built from the work history available for this profile.

Senior Team Manager, Customer Service

Deas A/S

Copenhagen, Dk

Team Manager, Customer Support Center

Current
Deas A/S

København, Hovedstaden, Danmark

Nov 2023 - Present

Recruitment And Onboarding Coordinator

Bazoom Group

Copenhagen, Capital Region, Denmark

Mar 2023 - Nov 2023

Team Lead Customer Experience, Dk, Fr, It & Es

Goodiebox

Copenhagen, Capital Region, Denmark

My main responsibilities as a Team Lead at Goodiebox include:- Daily management of customer service agents, across 4 markets (DK, IT, ES & FR). I have built the customer service teams for IT, ES and FR from scratch and have been involved in the launch of these markets- Recruitment, onboarding, coaching, and development of agents. During my time as a Team Lead, I have recruited 11 agents to join my markets, finding the best fit through personality tests and thorough interview processes. The constant development has been achieved through constant 1-on-1's with the agents- Improving culture within our Customer Service department. In May 2022, I held a culture workshop for 30 agents, where we came together and found our purpose and cultural principles. The workshop ended in everyone signing a team contract- Workshops for development. I hosted a Trustpilot workshop, to ensure every agent in Goodiebox was comfortable handing the negative reviews and thereby increasing our score- Employee engagement and wellbeing. From continuous talks and development with my agents, I have achieved a well-being score of 87 and eNPS score of 86- In charge of coordination of translation tasks across all 11 markets- Implementing and improving my markets KPI's (specifically CSAT and SLA's)- Ad-hoc tasks

Mar 2022 - Mar 2023

Senior Customer Experience Specialist, Nordics

Goodiebox
May 2021 - Mar 2022

Customer Experience Specialist, Dk

Goodiebox

København, Capital Region, Denmark

Jan 2021 - May 2021

Receptionist

Best Western Hotel City, Copenhagen

Peder Skrams Gade 24

Check-in/out of guestsGuest servicesSocial Media (SoMe)Revenue ManagementStatisticsInternal event planning

Aug 2018 - Dec 2020

Part-Time Sales Assistant

Pandora A/S

Customer serviceSale of jewelry

Jun 2016 - Jul 2017

Marketing Assistent/Internship

Attica Singapore

Singapore

Industry analysisEvent planning

Nov 2014 - Feb 2015
Team & coworkers

Colleagues at DEAS A/S

Other employees you can reach at deas.dk. View company contacts for 725 employees →

FH Frederik Hyllested Jensen Frederik Hyllested Jensen Colleague at Deas A/SCopenhagen, Capital Region Of Denmark, Denmark View → KF Kirsten Fraenkel Kirsten Fraenkel Colleague at Deas A/SCopenhagen, Capital Region Of Denmark, Denmark View → ME Mathias Emil Kjær Bang Mathias Emil Kjær Bang Colleague at Deas A/SOdense Kommune, Region Of Southern Denmark, Denmark View → DB Dez Baoulé Kouakou Dez Baoulé Kouakou Colleague at Deas A/SNew York City Metropolitan Area, United States View → BV Birgitte Venø Hansen Birgitte Venø Hansen Colleague at Deas A/SAarhus, Central Denmark Region, Denmark View → SP Sylvie Perret Sylvie Perret Colleague at Deas A/SBrullioles, Auvergne-Rhône-Alpes, France View → MJ Max Jon Ulrich Max Jon Ulrich Colleague at Deas A/SCopenhagen, Capital Region Of Denmark, Denmark View → LE Lone Etbøl Lone Etbøl Colleague at Deas A/SRegion Zealand, Denmark View → BE Bjørn Echart Larsen Bjørn Echart Larsen Colleague at Deas A/SCopenhagen, Capital Region Of Denmark, Denmark View → TM Thomas Maltesen Frank Thomas Maltesen Frank Colleague at Deas A/SAarhus, Central Denmark Region, Denmark View →
3 education records

Josephine Smørum Vang Jensen education

Bachelor'S Degree, Business Administration And Service Management (Tourism & Hospitality), 10

Copenhagen Business School

Introduction to Management Studies Methods: Qualitative and Quantitative Statistics Service Economics Service Management Foundations.

Exchange, Exchange

Singapore Management University

Intercultural Communications Understanding Publics for Strategic Public Relations Consumer Behavior Management of People at Work

Ib, High School

Overseas Family School
FAQ

Frequently asked questions about Josephine Smørum Vang Jensen

Quick answers generated from the profile data available on this page.

What company does Josephine Smørum Vang Jensen work for?

Josephine Smørum Vang Jensen works for DEAS A/S.

What is Josephine Smørum Vang Jensen's role at DEAS A/S?

Josephine Smørum Vang Jensen is listed as Senior Team Manager, Customer Service at DEAS A/S.

Where is Josephine Smørum Vang Jensen based?

Josephine Smørum Vang Jensen is based in Copenhagen, Capital Region of Denmark, Denmark while working with DEAS A/S.

What companies has Josephine Smørum Vang Jensen worked for?

Josephine Smørum Vang Jensen has worked for Deas A/S, Bazoom Group, Goodiebox, Best Western Hotel City, Copenhagen, and Pandora A/S.

Who are Josephine Smørum Vang Jensen's colleagues at DEAS A/S?

Josephine Smørum Vang Jensen's colleagues at DEAS A/S include Frederik Hyllested Jensen, Kirsten Fraenkel, Mathias Emil Kjær Bang, Dez Baoulé Kouakou, and Birgitte Venø Hansen.

How can I contact Josephine Smørum Vang Jensen?

You can use AeroLeads to view verified contact signals for Josephine Smørum Vang Jensen at DEAS A/S, including work email, phone, and LinkedIn data when available.

What schools did Josephine Smørum Vang Jensen attend?

Josephine Smørum Vang Jensen holds Bachelor'S Degree, Business Administration And Service Management (Tourism & Hospitality), 10 from Copenhagen Business School.

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