José Soares Email & Phone Number

Auckland, New Zealand

At Voyager Internet I am dedicated to providing exceptional customer service and ensuring seamless operations in the dynamic world of internet connectivity at Voyager Internet. As a Managed Services Engineer, my role encompasses a diverse set of responsibilities, contributing to the success and reliability of our services.🔧 Customer Service Expertise:Bringing a wealth of systems, networking, and voice expertise to the forefront, I am committed to providing top-notch support to our customers. With a keen eye for detail, I log and prioritise cases, ensuring swift resolutions, particularly for high-priority cases.🚀 Product Provisioning Specialist:Specialising in the onboarding and off-boarding of managed services products, including dedicated servers, and co-location installations. My focus is on ensuring a smooth and efficient process, meeting the unique needs of our clients.💻 Data Centre Systems Management:At Voyager Internet I am responsible for conducting regular checks in our data center to guarantee optimal hardware operation. I proactively identify and address faults, maintaining a robust infrastructure that supports the reliability of our services.📦 Inventory Management:I am responsible for managing DC hot spares and internal hardware inventory. This includes meticulous tracking and organization, ensuring we have the resources required to meet the demands of our dynamic environment.🛡️ Health and Safety Champion:As a H&S representative for one of Voyager's offices, I take proactive approach to meeting obligations under the Health and Safety at Work Act 2015. I actively support the participation in health and safety systems and take practical steps to ensure a secure and healthy working environment for our team.

Auckland, New Zealand

As an IT Service Desk Engineer at SecureCom, I played a crucial role in providing seamless technical support and ensuring the smooth operation of IT systems for a diverse user base. Key contributions and responsibilities include:🌐 Customer-Focused Support:Delivered top-tier customer service by promptly responding to and resolving technical issues reported by end-users.Prioritised user satisfaction through effective communication, understanding, and swift issue resolution.💻 Technical Troubleshooting:Demonstrated expertise in diagnosing and resolving a wide range of IT-related problems, including hardware and software issues.Consistently maintained a high level of technical proficiency across various operating systems, applications, and hardware components.🚀 Efficient Ticket Management:Managed and prioritized support tickets efficiently, ensuring timely resolution of user-reported issues.Collaborated with cross-functional teams to escalate and resolve complex technical challenges, contributing to improved issue resolution times.🔍 Continuous Learning and Collaboration:Kept abreast of the latest industry trends and technologies, incorporating newfound knowledge to enhance technical skills.Worked collaboratively with team members to share insights, troubleshoot challenges, and foster a knowledge-sharing culture.Excited about the invaluable experiences gained at SecureCom, where I honed my technical skills, provided exceptional IT support, and contributed to a positive and efficient service desk environment.

Auckland, New Zealand

• Undertake installation of all types of equipment, maintain and support services.• Investigate, diagnose, prioritize, refer and/or resolve incidents and resolve issues.• Carry out fault repair and reconfigure fire systems, as necessary.• Build strong and lasting relationships with customers and users.• Assess, analyse, develop, document, and implement changes based on the change request.• Liaise and set priorities with all stakeholders involved.• Report to Project Manager.

Auckland, New Zealand

• Carry out installation tasks.• Testing of fibre optics connections at both commercial and residential sites.• Liaise with ISPs, customers, and users.• Isolate, identify and analyse causes of connectivity problems on all system platforms used whenraised by user and research where solution not known and implement that solution.• Be the first point of contact for customers and users.• Identify, locate, and troubleshoot faulty networks and equipment.• Operate and maintain various testing equipment: power meter, OTDR, tone and probe, splicers, etc.

Auckland, New Zealand

• Splicing fibre connections.• Undertake provision of Network Equipment: WI-FI routers, Optical Network Terminals, ADSLmodem configuration, etc.• Investigate, diagnose, prioritize, refer and/or resolve incidents and resolve issues.• Be the first point of contact for customers and users.• Provide Support to ISPs on request for any project related duties.

Bachelor'S, Telecommunications Engineering

Chinese Language, Chinese Studies

Two years of Chinese language study - speaking, reading, and writing.

Level 4 Chinese, Chinese Language And Literature

Activities and Societies: Spoken Chinese Chinese Characters Listening