José Soares Email & Phone Number

Auckland, New Zealand

At Voyager Internet I am dedicated to providing exceptional customer service and ensuring seamless operations in the dynamic world of internet connectivity at Voyager Internet. As a Managed Services Engineer, my role encompasses a diverse set of responsibilities, contributing to the success and reliability of our services.🔧 Customer Service.

Auckland, New Zealand

As an IT Service Desk Engineer at SecureCom, I played a crucial role in providing seamless technical support and ensuring the smooth operation of IT systems for a diverse user base. Key contributions and responsibilities include:🌐 Customer-Focused Support:Delivered top-tier customer service by promptly responding to and resolving technical issues reported.

Auckland, New Zealand

• Undertake installation of all types of equipment, maintain and support services.
• Investigate, diagnose, prioritize, refer and/or resolve incidents and resolve issues.
• Carry out fault repair and reconfigure fire systems, as necessary.
• Build strong and lasting relationships with customers and users.
• Assess, analyse, develop, document, and implement changes based on the change request.
• Liaise and set priorities with all stakeholders involved.

Auckland, New Zealand

• Carry out installation tasks.
• Testing of fibre optics connections at both commercial and residential sites.
• Liaise with ISPs, customers, and users.
• Isolate, identify and analyse causes of connectivity problems on all system platforms used whenraised by user and research where solution not known and implement that solution.
• Be the first point of contact for customers and users.
• Identify, locate, and troubleshoot faulty networks and equipment.

Auckland, New Zealand

• Splicing fibre connections.
• Undertake provision of Network Equipment: WI-FI routers, Optical Network Terminals, ADSLmodem configuration, etc.
• Investigate, diagnose, prioritize, refer and/or resolve incidents and resolve issues.
• Be the first point of contact for customers and users.
• Provide Support to ISPs on request for any project related duties.

Bachelor'S, Telecommunications Engineering

Chinese Language, Chinese Studies

Two years of Chinese language study - speaking, reading, and writing.

Level 4 Chinese, Chinese Language And Literature

Activities and Societies: Spoken Chinese Chinese Characters Listening