Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work— offering our example, advice, and inspiration to guide our clients.- End to End Strategic Client Engagement- Technical Solution Strategist- Enhancing Client RoI with Best in Industry SalesForce CI/CD Tools- Quality Security Consultation Expert- Client Trusted Advisor

- Leads early-stage conversations with prospective customers and guide your first technical trial- Serves as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams- Mentors, interviews and trains teammates, prospects, and new hires- Thought leader for new initiatives in a fast moving organization- Demonstrates value to existing and prospective customers for growth and adoption opportunities- Cross-collaborative team player who works inter-departmentally to create successful outcomes on behalf of the customer- Serves as a trusted technical advisor to customers to ensure ROI as well as the utmost utilization of our amazing product

- Partner with our customers in taking that established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives- Know the Gitlab platform, our more common best practices, and use cases in order to guide the customer- Understand the customer journey and be able to guide them on future adoption- Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed- Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction- Remain knowledgeable and up-to-date on GitLab releases

Owns the relationship held with each customer, and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer's technical, administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization through identifying and taking advantage of sales, networking, and public relations opportunities and manages difficult situations to ensure Rackspace’s reputation of FANATICAL support is upheld. Owns customer requests for component upgrades. Partners with Sales to identify, research, and execute on opportunities to leverage the Rackspace product portfolio and to grow customers’ footprint.

The primary point of contact within Rackspace for onboarding AWS customers. Coordinates and monitors AWS builds from initiation through delivery for both simple and complex engagements, minimize risk, optimize operations and support business growth through pro-active and personable interactions. Builds short-term relationships with customers during their Onboarding experience and long-term relationships with Sales, Technical Services, Service Delivery and Support understanding their business goals and operational capability in order to best align and manage Rackspace customers to drive outstanding outcomes. Work with pre-sales architects, sales, and support serving as the executor of the Onboarding experience between Rackspace and their portfolio of AWS customers. Leverages project management experience to co-ordinate Rackspace and customer teams, forecasting capacity, scheduling and planning, with strict adherence to SLAs, established timelines and exceed customer’s expectations.

Providing fanatical support to small business, reseller and enterprise customers through multiple communication channels to include: Chat, phone, ticket and social media.Anticipate customer needs by asking questions to align their goals with the best solution that Rackspace providesConsistently high performer who is flexible exudes positivity and takes ownership of all customer contactsVolunteers for opportunities or additional work outside of normal scope of practice for benefit of customers, peers and Rackspace Self-starter who takes initiative and has taken classes to increase knowledge in reading email headers, SSL certificates, email infrastructure and routing, AWS infrastructure and Cloud Basics.Provided tools and documentation to peers to share knowledge and increase process efficienciesStepped up as a point of escalation and a point of contact for others to shadow and learn fromSent communications to colleagues regarding updates, stats and new tools available, exemplifying effective communicationProvided direct feedback to product team to implement new tools and increase Racker efficiency and customer satisfaction

Fulfilling the mission of USAA, facilitating our members needs and deepening relationships while assisting members in coming aboard USAA. I help coach, develop, lead and organize team activities among peers to create a collaborative environment in order to efficiently work and keep my peers and myself engaged.Licensed in 49 states for all personal lines of insurance and designations to facilitate banking products regulated by TILA,TIS, CFPB and FDIC, to include consumer lending and deposit products. Serves as a liaison between specialists on the service floor and mid-level to executive management teams to ensure clear lines of communication to resolve pressing issues and lead employee innovation and/or change.