18 years of customer service experience-Executed daily operations of setup, necessary preparations to provide individuals with an exceptional experience. This entailed intuition, perceived needs, and an extensive knowledge of a diverse public.-Obtained and examined all relevant information in order to assess validity of issues and to determine possible causes and remedies needed to ensure a positive overall experience.-Structured and maintained an environment that was conducive to success in my field.-Solicited sale of new and additional services and products.-Achieved high customer satisfaction for efficient high quality service to members and guests.-Consistently recognized by management for providing superior customer service.-Worked closely with management, team, and other departments to provide excellent client satisfaction.-Created repeat business by developing long-term relationships with regular customers.-Answers customer/client requests or inquiries concerning services and products and reports problem areas-Utilizes various systems and tools to initiate to assist and service customers-Continually maintain working knowledge of all company products, services and promotions-Make recommendations according to customers' needs-Utilize operational systems to process purchases of all products and services.